Bethany H. Email & Phone Number

Maywood, Illinois, United States

Answering phone calls in a polite and professional mannerProviding administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive’s behalfWelcoming visitors and identifying the purpose of their visit before directing them to the appropriate departmentOrganizing meetings, including scheduling.

Maywood, Illinois, United States

Interviews patients, families, department managers and directors, clinical staff,and medical staff to obtain information regarding patient/family issues, concerns,or complaints from patients and families, or as referred to Patient Relations byphysicians and staff.Appropriately accesses clinical information systems to investigate complaints.Analyzes.

Maywood, Illinois, United States

Oversees the day-to-day operations of the Patient Relations department, ensuringwell-organized and efficient workCommunicating professionally with administrators, physicians, and externalcontacts.Organized and scheduled meetings for the Regional Director of Patient Relations.Providing complex administrative support to the Regional Director of.

Deerfield, Illinois, United States

Respond to inbound calls to initiate exam requests following establishedprocesses, and meet quality and production standards.Initiates and manages clinical referrals for pre-authorization.Review referrals for completeness and follow up for additional information ifnecessary.Verifies insurance coverage and completes pre-authorization process forradiology.

Barrington, Illinois

Answers/Advises/Directs incoming calls addressing workers compensationinquiries.Daily submittal of progress notes to assigned adjusters and insurance companiesfor patient compensation.Collecting of monies associated with the completion of FMLA, disability, andworker's compensation cases.Medical records upkeep/updating to select peer-to-peer.

Elgin, Illinois

Greater Chicago Area

Scanning/faxing/copying paperwork along with patient documentation into CareLogic software.Sorting of mail for management and employees of facilities.Completion of Illinois Registration documentation for clients receiving Medicaid.Management of payments by entering transactions into the ledger andaccounting software.Facilitated timely information regarding.

Greater Chicago Area

My responsibilities included:Credentialing of Illinois IMPACT Provider System.Entering, updating and verification of information entered into IMPACT System.Outbound calls to verify personal information of Illinois medical providers

Assisting disabled individuals with minor and/or major duties. Food preparation, laundry, cleaning and a host of other duties.

Helped customers check out in a fast and friendly manner. Provided excellent customer service to all patrons of the store.

Bachelor, Professional Studies; Healthcare Management

Activities and Societies: Student Support ServicesHelped numerous students throughout their college experiences.

Associate, Applied Science; Medical Assisting

Activities and Societies: Student Support ServicesHealthcare Management and Medical Assisting courses