Bethany H. Email & Phone Number

Maywood, Illinois, United States

Answering phone calls in a polite and professional mannerProviding administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive’s behalfWelcoming visitors and identifying the purpose of their visit before directing them to the appropriate departmentOrganizing meetings, including scheduling, sending reminders, and organizing catering when necessary

Maywood, Illinois, United States

Interviews patients, families, department managers and directors, clinical staff,and medical staff to obtain information regarding patient/family issues, concerns,or complaints from patients and families, or as referred to Patient Relations byphysicians and staff.Appropriately accesses clinical information systems to investigate complaints.Analyzes information and formulates and implements plans for resolution ofcomplaints.Convenes and facilitates multi-disciplinary care conferences in response topatient and family concerns regarding care and treatment, discharge plans, orother clinical issues and questions related to patient/family concerns andcomplaints.Ensures timely documentation of all assigned patient complaints and requests forassistance, action, and final resolution of complaints in the patient complainttracking system.Provides appropriate follow-up and assistance to patients who requestinformation about Advance Directives or who have executed an Advance Directivebut have not provided a copy to the hospital at the time of inpatient admission.

Maywood, Illinois, United States

Oversees the day-to-day operations of the Patient Relations department, ensuringwell-organized and efficient workCommunicating professionally with administrators, physicians, and externalcontacts.Organized and scheduled meetings for the Regional Director of Patient Relations.Providing complex administrative support to the Regional Director of PatientRelations.Writes and distributes emails, correspondences, memos, letters, faxes, and forms.Adherence to CMS guidelines and policies to ensure properly supported grievanceand complaint management.Submits invoices and creates reimbursement payments for patients and/orfamilies

Deerfield, Illinois, United States

Respond to inbound calls to initiate exam requests following establishedprocesses, and meet quality and production standards.Initiates and manages clinical referrals for pre-authorization.Review referrals for completeness and follow up for additional information ifnecessary.Verifies insurance coverage and completes pre-authorization process forradiology and other imaging exams (CT, MRI, MRA, PET, etc.) following establishedprocesses and procedures.Acts as a liaison between the hospital, health plans, physicians, patients, vendors,and other referral sources.

Barrington, Illinois

Answers/Advises/Directs incoming calls addressing workers compensationinquiries.Daily submittal of progress notes to assigned adjusters and insurance companiesfor patient compensation.Collecting of monies associated with the completion of FMLA, disability, andworker's compensation cases.Medical records upkeep/updating to select peer-to-peer participants.Responsible for prioritizing tasks, meeting deadlines, and managing a variety ofprojects as applicable.

Elgin, Illinois

Greater Chicago Area

Scanning/faxing/copying paperwork along with patient documentation into CareLogic software.Sorting of mail for management and employees of facilities.Completion of Illinois Registration documentation for clients receiving Medicaid.Management of payments by entering transactions into the ledger andaccounting software.Facilitated timely information regarding scheduled deliveries to multiple offices.Ordering of specific supplies, food and beverages, and patient supplies forholiday celebrations.Recording of ACT/CST Team meeting notes.Follow-up calls/scheduling appointments with specified clients.

Greater Chicago Area

My responsibilities included:Credentialing of Illinois IMPACT Provider System.Entering, updating and verification of information entered into IMPACT System.Outbound calls to verify personal information of Illinois medical providers

Assisting disabled individuals with minor and/or major duties. Food preparation, laundry, cleaning and a host of other duties.

Helped customers check out in a fast and friendly manner. Provided excellent customer service to all patrons of the store.

Bachelor, Professional Studies; Healthcare Management

Activities and Societies: Student Support ServicesHelped numerous students throughout their college experiences.

Associate, Applied Science; Medical Assisting

Activities and Societies: Student Support ServicesHealthcare Management and Medical Assisting courses