Bethany Harrison Email & Phone Number

Independent End Point Assessor for the Public Service Compliance Investigation Officer apprenticeship standard.

Team Lead/ Examiner for Management and Administration T-Levels.

National

Independent End Point Assessor for the Public Service Operational Delivery Officer apprenticeship standard.

Leicestershire, England, United Kingdom

Management of five Learning and Development Advisors covering a variety of services within the Council, including Corporate Resources, Chief Executives, Public Health and Environment and Transport. Leading/delivery/oversight of areas including Apprenticeships, Leadership & Management, EDI, Mandatory/statutory learning and IT training across the.

International

Delivery of high profile projects for international organisations, including developing learning content to support online delivery of the L3 Public Service Operational Delivery Officer and L6 Chartered Manager apprenticeship standards working with City & Guilds Kineo and developing a full framework for a Human Services Assistant apprenticeship in the US.

London, United Kingdom

Learning Consultant for the Corporate Fast Stream Graduate programme (formerly the “Generalist” Fast Stream), Department for Work and Pensions (DWP) and Food Standards Agency. Responsible for ensuring that all civil servants sited in those areas had access to the right learning opportunities at the right time, across a range of disciplines and professions.

London, United Kingdom

Responsible for the design, development and delivery of a suite of 19 new, "Digital by Default", Operational Delivery Profession qualifications from levels 2-7, working with City & Guilds, the Chartered Management Institute and Operational Delivery professionals from across government departments.

London, United Kingdom

Assistant Private Secretary to Benefits Director (July 2012 - January 2013)Supporting the Benefits Director with responsibility for approx. 20,000 staff, leading on correspondence (final stage of complaints/grievance process), leadership and engagement, event management, performance reporting and secretariat for the Benefit Leadership Team.Organisational.

St Albans, United Kingdom

A national pilot project managing the closure and disposal of Dunstable Jobcentre, the relocation of customers, staff and operations to Luton Jobcentre and a local authority site and developing a new service delivery model for all sites.

Watford, United Kingdom

Direct line management of three team leaders and countersignatory for 25 call handlers/benefit processors. The team were newly formed and achieving 70% against a 95% 3-hour call-back target (reported daily). Building team and site capability and introducing new processes and KPI reporting led to regular 100% achievements along with a regular top-three.

Leicester, United Kingdom

Acting as the first point of contact for all Jobcentre customers at a busy city centre Jobcentre, ensuring all customers achieved the appropriate outcome from their visit, handling benefit queries (due to previous experience as a benefits processor) and management of security and well-being of staff and customers.

Leicester, England, United Kingdom

Processing Customers claims to Income Support, including telephony work.

Bachelor’S Degree, Marketing And Media

Assessing Against Industry Standards Level 3 Award

Management And Leadership, Level 5 Diploma

A Levels - Biology, Psychology, English Language, All At B

Education And Training, Level 3 Award

People Management, Level 5 Diploma