Bethany Higbee Email & Phone Number

Jeffersonville, Indiana, United States

The Underwriter is responsible for processing and making credit decisions on Low/Medium Risk Payment. Processing Applications in accordance with sound credit-granting principles and compliance with Company and Sponsor Bank Policy and Procedures. This position is responsible for effectively interacting with merchants, sales representatives, Lead Underwriters and Manager to achieve timely adjudication of applications and minimize risk of losses. The Risk Calculation Approval Limit is generally $30,000 for level I Underwriter, but could be considered for opportunities with more complex accounts.

Louisville, Kentucky Area

Primary troubleshooter for problems and complex customer service needs incurred at the teller line. Assists with day to day scheduling issues. Oversees other tellers in branch. Services, balances, and replenishes cash in ATM. Manages vault; performing all vault transactions; balancing vault; and ordering cash money to replenish vault. Performs the duties of a teller; contact for new and existing clients of the Bank in transacting accounts and uncovering sales opportunities; processes all financial transactions; resource in identifying customer service issues so that resolution can occur and the customer is retained. Enhances customer relationships with WesBanco by providing distinctive quality service. Looks for sales opportunities by uncovering financial needs and ensuring that the client is communicated with for possible product opportunities. Hands off more complex sales activities to the platform. Team player that strives for customer satisfaction and problem resolution.

Processes a variety of customer transactions accurately and efficiently in adherence to bank policies and regulations such as cashing checks, processing deposits and withdrawals, loan payments, cash advances, transfers, and issuing monetary instruments. Performs opening, closing, and other branch servicing duties such as cash and vault balancing, ordering cash, cards, checks and other supplies, completing logs, reports, audits and control checks. Maintains and services automated teller machines and cleans work areas. Opens and performs account maintenance on certificate of deposit, consumer and business accounts. Assists with courtesy and collection calls as needed. Addresses customer questions and concerns by phone and in person. Files disputes or refers to appropriate internal resources for resolution as appropriate. Achieves personal sales and referral goals by identifying, marketing, and cross-selling banking products and services beneficial to customer needs. Enhances customer satisfaction and the professional reputation of the bank by warmly greeting, engaging, and developing good professional relationships with customers and host retail partners. Practices branch security procedures and protects customer confidentiality and privacy.

Help business clients with computer and technical issues, Address client concerns with software and user profiles, Utilize several programs to assist in fixing issues, Remote into user assets and computers in order to assist with any and all technical issues experienced at the Tier 1 technical support level.

Work as customer service representative, assisting customers with any and all concerns, Compare TV, Internet, and Home Phone packages from Charter with packages and plans from other providers and reiterate what a great value Charter provides, Up sell TV, Internet, and Home Phone packages, Work as a technical support specialist, troubleshooting problems with customers' phone and internet services, take care of customer's billing concerns and input payments into a billing system, Sell new packages to current customers and encourage bundling packages, Dispatch technicians to certain residents with technological issues that could not be resolved over the phone.