Bethany Jett Email & Phone Number

Knoxville, Tennessee, United States

● Front Desk Management - Including greeting visitors, visitors control, front desk security, security credentials● Administrative Support: scheduling, record-keeping, coordinating with local vendors, maintenance companies and contractors● Shipping & Receiving: handling the processing of shipments, receiving deliveries, and maintaining accurate inventory records. ● Mail & Office Supply Management: Manage incoming and outgoing mail, ensuring timely distribution across departments, Maintain and restock office supplies● Breakroom & Vending Management: Stock and maintain the breakroom, coordinating with food vending machine distributors, Monitor and manage inventory levels● Security & Visitor Control: Manage front desk security, including visitor control, security camera monitoring, and badge creation for employees, contractors, and visitors, Serve as the point of contact for security equipment vendors and repair services● Customer Service: Deliver exceptional customer service by promptly addressing inquiries and concerns, improving visitor satisfaction, and contributing to a positive and efficient work environment.

Knoxville, Tennessee, United States

● Front Desk Management: Oversee all front desk operations, including answering and directing calls, issuing visitor badges, welcoming guests, and handling video calls. Ensure a professional and welcoming environment for all visitors and employees.● Administrative Support: Act as an administrative assistant to the Facility Manager, managing scheduling, record-keeping, and coordinating with local vendors, maintenance companies, and contractors to ensure timely and efficient service delivery.● Shipping & Receiving: Regularly fill in for the Shipping and Receiving Coordinator, handling the processing of shipments, receiving deliveries, and maintaining accurate inventory records. Ensure the seamless flow of goods in and out of the facility.● Mail & Office Supply Management: Manage incoming and outgoing mail, ensuring timely distribution across departments. Maintain and restock office supplies, ensuring the availability of essential items for all staff.● Customer Service: Deliver exceptional customer service by promptly addressing inquiries and concerns, improving visitor satisfaction, and contributing to a positive and efficient work environment.● Vendor Coordination: Collaborate with vendors and repair companies to coordinate maintenance and repair

Knoxville, Tennessee, United States

● Patient Interaction & Support: Greeted, assisted, and directed visitors, patients, and others upon contact with the clinic, ensuring a welcoming and professional environment.● Administrative Duties: Provided administrative coverage for patient service functions, including scheduling patient visits, preparing patient charts, and obtaining necessary authorizations for billing and medical treatment.● Patient Information Management: Collected and recorded patient social demographic and medical complaint information, ensuring accuracy and thoroughness for proper scheduling and care coordination. Managed changes in patient information and maintained up-to-date records.● Insurance & Billing: Demonstrated familiarity with insurance procedures, verifying insurance coverage, and ensuring providers participated in the relevant insurance plans. Assisted with the registration process, obtaining accurate reasons for visits and verifying insurance details.● Communication & Coordination: Answered telephone calls, routed them accordingly, and collaborated with patients, physicians, and care team members as part of a team-based approach to patient care. Policy & Procedure Compliance: Maintained established departmental policies and procedures, adhering to quality assurance programs and safety standards. Ensured compliance with all clinic protocols and standards.● Medical Records Management: Assisted in filing medical records as needed, contributing to the efficient management of patient documentation.● Professional Development: Enhanced professional growth through participation in educational programs, in-service meetings, and workshops, staying informed about current literature and best practices in patient care.● Additional Responsibilities: Attended meetings as required and participated on committees as directed, performing other duties as assigned to support clinic operations and patient care.

Oak Ridge, Tennessee, United States

● Badge & Pass Management: Managed badge and pass duties, including badging, data entry, fingerprinting, and screening processes. Ensured accurate and timely processing of access control permissions for employees, contractors, and visitors.● Visitor Control & Access Management: Oversaw visitor control duties, ensuring secure and compliant access to the facility. Administered access control systems and maintained database systems related to employee and contractor permissions and contract agreements.● Data Analysis & Reporting: Developed and implemented efficient data analysis processes that improved the accuracy, timeliness, and reliability of security reports and metrics. Created comprehensive data visualization dashboards and reports to communicate complex security information to key stakeholders.● Risk Assessment & Project Support: Identified patterns and trends in personnel security data, contributing to proactive risk assessment and mitigation strategies. Served as a Risk Assessment Board member, providing insights to enhance security measures across the complex.● Administrative Support: Provided comprehensive administrative assistance to the Personnel Security department and other Safeguards and Security programs. Managed complex calendars, scheduled meetings, and supported various departmental projects.● Technical Writing & Documentation: Prepared technical documents based on legal requirements and executive orders, including policies and procedures. Conducted technical writing to ensure clarity, accuracy, and regulatory compliance.● Six Sigma Lean Yellow Belt Initiatives: Applied Six Sigma Lean Yellowbelt methodologies across the complex, even outside my department.● Database Administration: Acted as a database administrator, ensuring the integrity and functionality of access control and personnel security databases. Supported data entry and maintenance efforts to ensure accurate and up-to-date records.