Managed each shift to ensure every position was adequately staffed and shifted people around based on need. Advised guests on drinks that they might like to try based on ones that they have enjoyed in the past. Took charge in situations requiring a manager if the general manager was not in the restaurant including managing complaints that guests have made about the food, calling the police on people who were causing problems and were not cooperating with the staff, and mediating arguments within the staff.

Formed quick connections with each guest to provide a comfortable and enjoyable experience. Advised guests on what to order based on my knowledge of the food and drinks, and their description of what they were looking for. Promptly provided all that they needed throughout their dining experience.

Increased the productivity of bartenders and servers by ensuring they always had a surplus of clean glassware, bartender tools, and ice to make and serve drinks to guests. Assessed the working state of the restaurant and applied myself to tasks that were most needed

Managed a fast-paced environment to get food out to tables efficiently. Maintained a high attention to detail to ensure the food matches the food ticket. Organized the food window as different dishes came up to maintain order and ease of matching the food to the table's ticket.

Provided a welcoming environment and interacted with diverse groups of people. Effectively communicated with guests to accommodate their needs. When COVID-19 protocols were being put into place at our restaurant, I created new standard operating procedures to maximize efficiency and cleanliness.