Bethany Martin Email & Phone Number

Sterling Heights, MI

• Maintain accuracy of over 1 million cataloged skus using Microsoft Access, Epicor P21, Microsoft Excel, and Microsoft Outlook.
• Analyze and validate skus already in the system with information provided by vendors to ensure accuracy.
• Maintain catalog for both the US and Mexico business, including special pricing.
• Expand Excel skills by learning new formulas and queries.

Sterling Heights, MI

• Maintain accuracy of over 1 million cataloged skus using Microsoft Access, Prophet 21 (an MS-DOS program), Microsoft Excel, and Microsoft Outlook.
• Analyze and validated skus already in the system with information provided by vendors to ensure accuracy.

Bloomfield Hills, MI

• Manage daily sales reports for 3 different Comcast zone to determine eligibility for commissions.
• Provide upper management with sales statistics in relation to company profits.
• Research disputes from sales consultants.
• Create and implement new processes for report pulling and analyzing.
• Load new hires and terminations into system.

Troy, MI

• Passed bank compliance testing.
• Process paperwork for loan/lien requests.
• Validate with customers after new contract agreement was executed.
• Contact customers for missing/incomplete paperwork.

Troy, MI

• Train seven co-workers on various job roles and write multiple SOPs (Standard Operating Procedures).
• Determine eligibility for an account to remain in a promoter status and process accordingly.
• Manually process eligible annual renewal fees in accordance with monthly payment plan.
• Lowered the amount of product being shipped where payment was not received by tracking Electronic Fund Transfer (EFT) payments/rejections made via Automated Clearing House (ACH).
• Process paperwork for promoters looking to have an account in their company’s name.
• Check qualifications for renewal in the car reward program (BMW Club) and verify general eligibility to receive commissions writing basic Structure Query Language (SQL) queries.

Commerce, MI

• Provide customer service by placing orders and addressing customer questions.

Dearborn, MI

• Provide customer service by making changes to and answering questions about auto and home policies, and membership (road side assistance).
• Utilize a Point of Sale (POS) system to take payment.

Warren, MI

• Selected to be part of a special project to enter data to Ryder’s website.
• Provide customer service by scheduling pickups and answering questions such as checking the estimated time of arrival of drivers.

Mount Pleasant, MI

- Manage entry into a residence hall restaurant for up to 3,000 students- Built customer service skills as hostess for special events and serving stations- Manage appearance and cleanliness of facility- Recognized for customer service skills

Grand Rapids, MI

• Assemble shelving fixtures.
• Print shipping labels, packing maps, and bill of ladings.
• Compile lists of customers for mail merge.

Mount Pleasant, MI

- Assemble, demolish and usher for on campus events such as concerts, comedians, magicians, speakers