Bethany Martin Email & Phone Number

Sterling Heights, Mi

• Maintain accuracy of over 1 million cataloged skus using Microsoft Access, Epicor P21, Microsoft Excel, and Microsoft Outlook.• Analyze and validate skus already in the system with information provided by vendors to ensure accuracy. • Maintain catalog for both the US and Mexico business, including special pricing.• Expand Excel skills by learning new formulas and queries.

Sterling Heights, Mi

• Maintain accuracy of over 1 million cataloged skus using Microsoft Access, Prophet 21 (an MS-DOS program), Microsoft Excel, and Microsoft Outlook.• Analyze and validated skus already in the system with information provided by vendors to ensure accuracy.

Bloomfield Hills, Mi

• Manage daily sales reports for 3 different Comcast zone to determine eligibility for commissions.• Provide upper management with sales statistics in relation to company profits.• Research disputes from sales consultants.• Create and implement new processes for report pulling and analyzing.• Load new hires and terminations into system.

Troy, Mi

• Passed bank compliance testing.• Process paperwork for loan/lien requests.• Validate with customers after new contract agreement was executed.• Contact customers for missing/incomplete paperwork.

Troy, Mi

• Train seven co-workers on various job roles and write multiple SOPs (Standard Operating Procedures).• Determine eligibility for an account to remain in a promoter status and process accordingly.• Manually process eligible annual renewal fees in accordance with monthly payment plan.• Lowered the amount of product being shipped where payment was not received by tracking Electronic Fund Transfer (EFT) payments/rejections made via Automated Clearing House (ACH).• Process paperwork for promoters looking to have an account in their company’s name.• Check qualifications for renewal in the car reward program (BMW Club) and verify general eligibility to receive commissions writing basic Structure Query Language (SQL) queries.• Write procedures for Deactivations, BMW Club qualifiers, and ACH.• Edit documents for Global Operations Director and Compliance Manager.• Provide reception support.• Track cash orders for Accounting Department.• Manage deactivation of accounts including checking accounts for pending commissions.• Collaborate with Compliance and Accounting departments researching claims of fraud, chargebacks, and other instances of non-adherence to the Policies and Procedures.• Process reimbursement via credit card, check, EFT, and PayPal in compliance with the Return Policy and in collaboration with Accounting and Supply Chain departments.• Manage European and Canadian return reports.• Make changes to shipments such as interceptions and address changes.• Contact carriers such as Landmark Global and UPS for updates on shipments.• Promoted to Promoter Relations Agent May 2012 • Provide customer service by answering customer questions and complaints through multiple channels.• Edit customer and promoter accounts.• Answer inquiries regarding commissions and rank.• Utilize Facebook and Twitter in a business setting as part of Social Media team.

Commerce, Mi

• Provide customer service by placing orders and addressing customer questions.

Dearborn, Mi

• Provide customer service by making changes to and answering questions about auto and home policies, and membership (road side assistance).• Utilize a Point of Sale (POS) system to take payment.

Warren, Mi

• Selected to be part of a special project to enter data to Ryder’s website.• Provide customer service by scheduling pickups and answering questions such as checking the estimated time of arrival of drivers.

Mount Pleasant, Mi

- Manage entry into a residence hall restaurant for up to 3,000 students- Built customer service skills as hostess for special events and serving stations- Manage appearance and cleanliness of facility- Recognized for customer service skills

Grand Rapids, Mi

• Assemble shelving fixtures.• Print shipping labels, packing maps, and bill of ladings.• Compile lists of customers for mail merge.

Mount Pleasant, Mi

- Assemble, demolish and usher for on campus events such as concerts, comedians, magicians, speakers