• Developed commercial awareness and customer facing skills through dealing with customer enquiries in person and on the telephone. • Established effective business relationships with key suppliers and partners through responsibility for handling goods deliveries.• Responsibility for cash handling and cashier budget control.

• Used customer segmentation principals to identify appropriate consumers and deliver a compelling targeted marketing message.• Approached working in a demanding, economically challenged market with an enthusiastic and engaging sales persona. • Maintained a highly motivated attitude when working individually; setting my own work schedule, deadlines and sales targets.• Responsibility for collection and management of sales proceeds.

• Responsibility for upholding health and safety and food hygiene regulations, and maintaining a professional manner around hot/dangerous equipment.• Used initiative to improve efficiency and performance of cleaning procedures; implementing my ideas into everyday practice. • Developed problem solving and diplomacy through handling customer complaints and expectations.

• Responsible for training and passing on best practice to new members of the team, including senior management. • Up selling of promotional goods to appropriate target audiences.• Achieved and exceeded sales targets on a regular basis.• Demonstrated ability to adapt and embrace change when challenged with a new computer system, a changing team and new working practices.

• Ensured a customer focus whilst simultaneously maintaining the presentation of the sales arena, working as part of a team to assist customers and tidy and replenish stock.• Successfully met both customer and commercial expectations in a time pressured and demanding environment.

• Working for an expanding international company provided the opportunity to develop a bigger picture awareness and understanding of importance of wider market factors.• Embraced Merlin’s core values and company philosophy to make every guest’s experience anything but ordinary.• Developed excellent interpersonal skills through working closely with customers, the wider business and as part of a smaller team.• Gained greater cultural and ethnic awareness through working in diverse teams and interacting with multicultural guests.