Bethany Mcclean Email & Phone Number

Warrendale, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

Founder and co-owner of The Tuck Shop, specializing in sales of imported Irish and British chocolates, sweets and goods, while aiming to create and foster valuable and meaningful relations with locals connecting to beloved ties to “back home” or cherished memories of trips abroad. Sweets are a conduit!

• Leads the collection, organization, and distribution of all course textbook requirements, in both digital (eBook) and traditional formats for all programs.
• Manages digital eBook conversions with a multitude of publishers and tracks due dates for course launch alignment to ensure eBooks are ready and present in courses for class starts.
• Updates LMS (BrightSpace D2L) course content with new eBook links/chapters, required textbook readings, links, and lesson files, ensuring functionality and clarity for students.
• Works with all departments of university--College Deans, Program Chairs, Subject Matter Experts, Instructional Designers--on new-development and revision courses to research/screen textbooks.
• Supports students’ programmatic resource needs by working closely with third-party vendors and Financial/Academic Advisors to process and distribute requests.
• Conducts reviews of various forms of media, Web sites, images, artwork, etc., requested for course integration to determine if licensing and permissions are needed.

Pittsburgh

• Leads the collection, organization, and distribution of all course textbook requirements, in both digital (eBook) and traditional formats for all programs.
• Manages digital eBook conversions with a multitude of publishers and tracks due dates for course launch alignment to ensure eBooks are ready and present in courses for class starts.
• Updates BrightSpace (D2L) course content with new eBook links/chapters, required textbook readings, links, and lesson files, ensuring functionality and clarity for students.
• Works with Online Program Chairs, Subject Matter Experts, and Instructional Designers on new-development and revision courses to research/screen textbooks.
• Supports students’ programmatic kit needs by working closely with third-party vendors and Financial/Academic Advisors to order and process kit requests.
• Conducts reviews of various forms of media, Web sites, images, artwork, etc., requested for course integration to determine if licensing and permissions are needed

Pittsburgh

• Responsible for auditing and proofreading new, revision, and existing courses for content comprehension, adherence to department Style Guide, and grammatical rules.
• Managed course loads from 3 separate brands for staggered class-start sessions and prioritized urgency of course audit completion for duplication course readiness.
• Reported and tracked data of audits on a weekly basis to define time dedicated to individual audits and to gain insight into volume of defects.

Pittsburgh

• Educate all new hire New Student Advisors on the role requirements to create successful student advisors.
• Create and maintains training manuals and modules, including direction on student class enrollment, transfer of credit, course scheduling and student advisement for course persistence and attendance.
• Assist with team information sharing, process analysis and revisions and class start workload management, while being available to a team of 40 or more members for guidance and support at all times.
• Lead continuing training to educate the teams on role and responsibility changes as required. Leads the team in distributing the most current information per class session regarding student communication, scheduling.
• Develop relationships between internal departments as well as between the student and the Academic Advising department
• Review resumes and Interview candidates for open positions

• Guide students and parents through the enrollment process and serve as a primary contact to ultimately ensure timely and organized preparation for classes.
• Build rapport with students and parents and explain detailed financial aid scenarios, including international and military students.
• Organize required testing and discuss transfer of credit results
• Daily correspondence and follow up via telephone with current students focusing on providing outstanding customer service.
• Create and maintain successful professional relations within various departments.

Bachelor Of Arts - Ba, English

Associate'S Degree