Bethany Mcgregor Email & Phone Number

Sydney, New South Wales, Australia

- Maintained consistent customer engagement throughout the renewal sales cycle.- Scoped current and future environments, and presented multi-year subscription renewal options to the customer.- High volume of quoting for all SaaS customers. Engagement with distributor, partner and customer throughout renewal cycle.- Maintained rolling quarterly forecast and presented weekly figures.- Achieved over 80% target for each quarter.- Utilised the MEDDIC framework for all renewals.- Identified and closed on upsell/cross-sell deals during the renewal engagement;maintained opportunities for these transactions.- Coordinated renewal activity with CSM; developed successful working relationshipbased on geographic alignment.- Diffused difficult situations, by creating a clear path to resolution with owners and dates, and secured buy-in from internal and external stakeholders to deliver.- Strong follow-up/follow-through - addressed all actions from meetings and confirmed that items meet with client satisfaction.

Sydney, New South Wales, Australia

- Managed renewal pipeline for all APAC customers whilst also supporting customers located in the US and EMEA.- Directly contributed to the APAC sales region by closing sales and securing renewals for their designated accounts.- Built strong relationships with our key partners in China, Japan and Korea. - Trained new hire on the Helix Core brand in newly developed market in India as well as employees in the US.- Created visual and written training documentation for the Helix Core brand within the RevOps team.- Preparation of renewal quotes for all APAC customers including key partners. - Collaborated with Sales Director and Sales Execs of 10% uplift including the negotiation of discounts and multi year renewals.- Collaborated with Technical Support on complex licensing cases, achieving a quick turnaround.- Critically analysed the renewal process within the RevOps team and shared ideas on how to increase efficiency with the existing process. - Utilised Salesforce architecture including case, account, reports and opportunity objects. This also included direct collaboration and testing in UAT with Salesforce Administrators which effectively resulted in a cleaner and streamlined licensing process.- Processed orders for APAC, US and EMEA customers. Issued Helix Core licenses including replica, change of server, ip-less and temporary licenses.- Responded to customer inquiries using established procedures and maintained the customer database in Salesforce.- Met quarterly productivity requirements as part of the renewals forecast- End of month reporting- Maintained data integrity and quote to cash processes- Educated and informed customers on Perforce’s business practices and associated contractual obligations and implications.- Responsible for onboarding of all new Australian employees which included the company overview, values and procedures. - Management of health insurance for all employees, IT equipment and stationary.- Management of team events

North Sydney, New South Wales, Australia

Sydney, Australia

Wimbledon, England, United Kingdom

Bachelor Of Social Science, Criminology

Diploma In Paralegal Studies, A

Cert Iii And Iv Business Administration

Year 12 Higher School Certificate