Support internal customers of Sales and Service Enablement in the following ways:• Create and elevate reporting and analytics to monitor key departmental metrics• Collaborate with key stakeholders throughout the business to develop and document processes and enhancements• Create departmental communications and trainings thatapply multiple adult learning preferences for retention• Conduct current state reviews and root cause analysis toidentify areas of opportunity and/or create efficiencies• Manage multiple projects and initiatives

Supported Client Relations in the following ways:• Sorted and distributed departmental mail and streamlined the process to create efficiencies• Designed and maintained client-facing and intranet websites (Pulse)• Created, distributed, and analyzed internal and client surveys• Trained new hires on general departmental processes• Designed and distributed departmental communications

•Build and maintain customer relationships through phone, email and social media• Recruit and invest in a team of 3-5 women• Create visually appealing product displays at trunk shows• Learn and present product information for semi-annual launches• Process orders, file forms and maintain payment security

Designed meaningful, cohesive spaces in existing and new construction buildings within campus• Managed and adhered to a strict budget• Selected and sourced paint, fixtures, flooring, and furnishings• Worked with various vendors from quote to delivery• Recruited and managed volunteer team• Effective collaborated with different personality types across levels

• Serve walk-in customers and answer phone• Provide consultations for events or special orders• Create classes and programs to broaden customer engagement• Maintain wholesale and supplier relationships• Prepare and file invoices and tax documents for accountant

Provided health & welfare and defined contribution benefits administration for clients• Answered participant questions in a call center environment• Built and maintained excellent client relationships• Developed communication materials (SPDs, openenrollment, ad hoc)• Performed compliance testing• Managed implementation and transition projects• Tested system implementations, enhancements, and /orupgrades• Created and maintained standard operating proceduresand documentation database• Created and administered new hire and open enrollmenttraining• Conducted goal setting and performance review for ateam of 5-7 direct reports