Bethany Mohler Email & Phone Number

Greensboro/Winston-Salem, North Carolina Area

● Provided customer service and sales expertise to assist retail customers in their buying decisions● Completed Activations, ESN Swaps, Transfers of Liability, Insurance Claims Product returns/exchanges, etc.● Sprint ASC Certified Service and Repair Technician● Provided Ready Now classes to educate customers on becoming familiar with their devices and how to use them

Kansas

Order Verification, Unauthorized charges, Identity theft, etc

Worked with phone carrier vendors to ensure all inventory, displays & sales were up to dateHandled all credit checks, activations, upgrades, fraud prevention, transactions, inventory & ordering, returns, exchangesAssisted electronics department in providing customers knowledge, solutions & product

Offered helpful and knowledgeable solutions to TaxCut clients in both inbound calls and WebChatProvided training on all services offered, software programs, and guarantees.Attended all continuing education courses covering all IRS and State Taxation updates.

Minimized fraud losses while protecting and serving legitimate customers’ needs.Managed and responded to risks associated with new and existing products and services, ultimately reducing costs

Handled large volume inbound call flow.Relayed phone calls, plan and service as well as trouble shooting information.Ensured the most current and accurate solution and communication information for customers.

Airframe & Powerplant, Aviation Maintenance

A.A. Degree, Marine Biology