Bethany Moore Email and Phone Number

● Monitors and assists with completion of required pre-hire (background/drug screen checks) and administrative tasks related to the onboarding processes for newly hired teammates.● Maintains records and data of the employee population and ensures information validity.● Responsible for standard employee data entry transactions such as I-9s, new hire processing, job data changes, personal information updates, and terminations, etc.● Obtains clarification of policy whenever necessary and may use the resources available through the Compliance, Human Resources or Legal Department to do so. ●Troubleshoots and processes employee data changes and corrections as requested or as needed through data integrity audits.● Creates and distributes reports to partners.● Meet established production and quality goals/metrics.●Follow up in a timely manner on open items.● Ensures delivery of business results by meeting or exceeding all service level agreements and delivering high quality services that meet or exceed customer expectations.● Monitors record keeping and data entry procedures for accuracy; updates procedures as necessary to achieve optimal operational efficiency

● Tracked employee compliance for Covid protocols● Processed all newhire I-9s● Answered incoming emails regarding company policy/procedure● Placed employee on Leave● Returned employee from Leave

● Handled COVID protocols including policy, tracking and maintenance.● Processed COVID Leave of Absence for employees● Maintain records concerning personnel-related data using Workday● Keep organization charts updated

● Serve as the support contact for Amazon employees with questions about their time away from work due toillness● Receive queries via phone or web case and log contacts into the shared service case management system● Handle absence claims end to end and contact customers to inform them of resolution● Assess new claims to make accurate classifications about the type of absence required● Contact employees as needed to keep them updated on the status of their claim● Ensure all tasks and decisions are rendered within SLA● Navigate ambiguous claim requests and apply good judgement about how to apply policy and regulations to thecase in question

● Thoroughly and completely documented cases in Workday● Mitigated risk and evaluated information received to form fact-based decisions, solve problems, and make formalrecommendations in a time sensitive environment● Exemplified the Bank of America Core Values in each interaction with team, clients, and stakeholders