Novillus was founded on the belief that it should be easier for health plans to collaborate with both their partner provider groups and associated members to provide the data critical to driving improved outcomes and optimal health plan program performance. Centered at the intersection of healthcare and technology, Novillus solves complex health plan data interoperability challenges with digital solutions and engagement expertise.The combination of technology, data, and human intelligence drives improved collaborative workflow processes to empower our partners to maximize their revenue opportunities and provide optimal patient care. Our product suite enables our clients to deliver provider and member-centric engagement at scale, through risk managed, multimodal channels.This collaborative effort not only establishes compliance with CMS regulations, but also streamlines administrative functions such as eligibility and access to care, while closing care gaps, managing risk adjustment, and improving plan HEDIS® scores and Medicare Star Ratings.

Led Services Team in Achievement of Key Metrics and PerformancePrioritized and coordinated appropriate Quatris Healthco resources for customer facing project work across various teams. Ensured project team consistently met or exceeded KPI targets for utilization and profitability.Led and coordinated internal business projects for new product offerings.Created and utilized meaningful department measurements for visibility to key stakeholders and the Board.Expert Resource in Service Functions and Strategy Development ResponsibilitiesReviewed and benchmarked task completion times to ensure effective costing and pricing of regularly performed projects. Made management recommendations for pricing strategy for sold services.Provided feedback and suggestions regarding strategic objectives and improvements for the Services organization to the Executive Team.Reporting/Administrative/Supervisory ResponsibilitiesProvided monthly resource/time forecasting for in-flight and upcoming projects. Created departmental budgeting on an annual basis.Managed department staff including recruiting, hiring, on-boarding, training, scheduling, coaching, and disciplining employees. Performed quarterly and annual employee reviews to evaluate KPI progress.Designed, implemented, and continually evaluated new employee training programs and ongoing staff development. Trained and developed services staff skills to focus on KPI team targets and organizational budget goals year over year. Implemented audit processes for backlog reduction strategies, targets, and execution

Led cross functional team of Project Managers, engaged in successful completion of project initiatives including annual software upgrades for 700+ physician practices representing 10,000 physicians.Provided monitoring and oversight of in-flight projects relative to deadlines and scope of work expectations.Coordinated strategic organizational projects for new product offerings.Strategy/Policy Building/Management/Leadership ResponsibilitiesManaged department staff in recruiting, training, direction, KPI and goal setting, praise, and critique.Functioned as expert resource, providing hands-on mentorship and leadership to staff members.Designed and implemented strategies to achieve successful rollout of assigned objectives for healthcare regulatory and HIPAA requirementsGathered, maintained, and reported monthly operations profitability by functional unit to annual budget goals for reporting to Executive Team and the Board.

Defined strategies and requirements to achieve successful rollout of customer and internal projects. Led pre-sales scoping and quoting for complex service projects. Created and assigned projects/resources, ran projects from kickoff to completion/sign off by stakeholders. Responsible for leading internal projects including organizational build of SharePoint site.Implementation/training of 100+ staff on Office 365 tools (SharePoint, Word, Teams, OneNote).Trained 75+ staff on NetSuite for case tracking, communication, and project management. Developed trainingmaterials and skill assessment scenarios for staff.

Defined strategies and requirements to achieve successful rollout of customer and internal projects. Led pre-sales scoping and quoting for complex service projects. Created and assigned projects/resources, ran projects from kickoff to completion/sign off by stakeholders. Responsible for leading internal projects including organizational build of SharePoint site.Implementation/training of 100+ staff on Office 365 tools (SharePoint, Word, Teams, OneNote).Trained 75+ staff on NetSuite for case tracking, communication, and project management. Developed trainingmaterials and skill assessment scenarios for staff.

Led a team of 20+ support resources that provided phone/remote support to HealthCo clients relating to the Millbrook Practice Management/Centricity system and to the customer’s computer network.Ensured the support team met SLA targets, customer satisfaction targets and implemented customer satisfaction surveys. Consistently reached top ratings for NPS (Net Promoter Score) 6.5/7 via customer surveys.Collaborated on the design and implementation of a new hosting environment for customers. Within the hosting environment, supported 80+ physician offices related to server upgrades and application support.Assisted with the workflow design of a new CRM (NetSuite) that our company adopted. On deployment team and trained all staff on support case and projects area of the product. Created user process documentation.Led the annual company meeting committee from planning, scheduling, procurement, budget management and satisfaction follow up surveys.Designed, deployed, and promoted the annual employee satisfaction surveys. Compiled, analyzed, and provided reporting to the owners to identify targeted improvement areas.Developed upgrade strategies and created all collateral for customer facing upgrades website.

At Redapt, Data Center Infrastructure is our core competency. We engineer IT solutions that propel business. Our office of the CTO continually evaluates the latest hardware, software, and cloud technologies to create customer solutions tailored to your organization’s needs.

At Redapt, Data Center Infrastructure is our core competency. We engineer IT solutions that propel business. Our office of the CTO continually evaluates the latest hardware, software, and cloud technologies to create customer solutions tailored to your organization’s needs.

Formerly SJI Corporation- SJI has over 30 years experience in Local and Wide Area Network (LAN/WAN) design and implementation, and is specifically focused on providing multimedia networks that encompass the integration of voice, data, and video across a single network infrastructure. They are a Multiservice Network Integration Company and the Northwest's leader in Voice over Frame and Voice over IP technology.

The third largest not-for-profit health system in the United States, we are committed to providing for the needs of our communities – especially for those who are poor and vulnerable – across Alaska, California, Montana, Oregon and Washington.