- Forged client relationships by understanding needs and challenges, and providing personalized guidance to ensure satisfaction.- Collected client feedback on product functionality and user experience, serving as the voice of the customer within the organization to advocate for enhancements aligned with client needs.

- Improved onboarding time of enterprise customers on the PairAnything platform by 50%. - Proficient in UX/UI design with a proven track record of enhancing user experiences through the redesign of the enterprise portal within 4 months. - Extensive experience in conducting thorough research, gathering user insights through interviews, and translating findings into impactful wireframes for user-centered design solutions.

- Conduct user research on key customer segments to guide the design and implementation of solution web pages and UX web app. - Innovatively crafted and launched multiple website pages on the PairAnything website through Squarespace.- Lead email and social marketing strategies to support customer acquisition goals. - Manage PairAnything's social media presence and crafting compelling content to engage target customers.

- Manage and prepare different stadiums for 25 NCAA Division 1 teams. - Directed up to 10,000+ spectators during sporting events toward the correct areas that they requested. - Created an enjoyable environment for spectators during the NCAA sporting events by ensuring safety and cleanliness.

- Processed cash and debit card transactions quickly with 100% accuracy. - Sold and collected guests’ admission tickets and assisted them toward their destination.- Safely handled hot foods and other concession items while following regulating health codes.