Bethany Penkala Email & Phone Number

• Updated, entered and reviewed customer data.• Communicated effectively via telephone, email and in person with prospective customers.• Understood and thoroughly explained services provided to customers and potential customers.• Reviewed statistic enrollment data and prepared reports.• Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.• Prepared insurance claim forms or related documents and reviewed for completeness.• Made contact with insurance carriers to discuss policies and individual patient benefits.• Processed and recorded new policies and claims.

• Received, recorded and filed medical payments by check, cash, and credit card.• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.• Answered telephone calls to offer office information, answer questions, and direct calls to staff.• Use Athena to schedule appointments for doctor visits and procedures.• Obtained pre-authorization from insurance companies ahead of medical services.

• Managed and maintained file system covering expenses, reports and support documentation.• Gathered, organized and modeled data to assist management in making key decisions.• Assisted with facility scheduling and customer service.• Assisted operations manager with planning of routine operations and special projects.• Utilized Central Reach, ADP, Sharepoint regularly to complete job tasks, developing advanced proficiency.

Daytona Beach, Florida, United States

• Assisted clients in all aspects of job search; such as resume preparation, interview techniques, and job search strategies.• Maintain up-to-date knowledge of community resources, labor market and training resources.• Coordinated, partnered and made referrals to social service agencies, educational institutes, employers and community resources.• Provided excellent customer and supportive services.• Provided career and vocational counseling and interviewed clients to determine eligibility and suitability for training, educational programs, and employment.• Utilized current labor market information, assessment data, barrier identification to empower customers to reach employment and career goals.• Promote and develop employment and on-the-job training opportunities to assist individuals in overcoming barriers to employment, with 100 % employed at duration of program.• Maintain clear and consistent communication between county and partnering agencies including financial and child care to ensure coordinated services for clients.

Daytona Beach, Florida Area

Daytona Beach, Florida Area

Daytona Beach, Florida Area

Bachelor Of Business Administration - Bba, Business Administration, Management And Operations

Associate Of Arts - Aa, Business Administration And Management, General

High School Diploma, High School/Secondary Diplomas And Certificates