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Bethany Pointer-James is listed as Tenured Customer Care at its finest! at Rue Gilt Groupe, a company with 700 employees, based in United States, United States, United States. AeroLeads shows a matched LinkedIn profile for Bethany Pointer-James.
Bethany Pointer-James previously worked as Call Center Customer Service Representative at Rue Gilt Groupe and Customer Care Specialist II at Genpact. Bethany Pointer-James holds Associate Of Science - As, Business Administration And Management, General from College Of Southern Maryland.
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Bethany Pointer-James is a Tenured Customer Care at its finest! at Rue Gilt Groupe.
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Jacksonville, FL
-Remote agent who handles an average of 20+ inbound inquiries per hour, engaging with customers in a friendly, courteous, and professional manner-Respond to a large number of calls related to product and service inquiries related to my department-Developed and assisted in implementing new processes for returns and exchanges-Specialize in chat and email.
Florida, United States
-Was hired for a highly confidential contract with a Top 1% Financial firm.-Processed claims and wires for large credit accounts.-Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales-Created a new customer database by entering customer information into a database-Resolved.
*Awarded CSM of the Month for 3 consecutive months. Jan-March 2020.*Lead an incredible team of 7 phone, chat, and email agents specializing in repairs and warranties.*Evaluated staff performance monthly and provided coaching to ensure agent target goals were met.*Developed and implemented new processes which drove quality assurance scores(QA) from an.
Other employees you can reach at ruegiltgroupe.com. View company contacts for 700 employees →
Shannon Benjamin
Colleague at Rue Gilt Groupe
Greater Boston, United States
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RM
Robbie Mark
Colleague at Rue Gilt Groupe
Louisville Metropolitan Area, United States
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AJ
Amanda Jones
Colleague at Rue Gilt Groupe
Quincy, Massachusetts, United States, United States
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KG
Kayla Goings
Colleague at Rue Gilt Groupe
Pearland, Texas, United States, United States
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CJ
Charlene Jones
Colleague at Rue Gilt Groupe
Bardstown, Kentucky, United States, United States
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HT
Hattie Tharrington
Colleague at Rue Gilt Groupe
New York, New York, United States, United States
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JB
Jennifer Brie
Colleague at Rue Gilt Groupe
El Dorado Hills, California, United States, United States
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MF
Madison Filosa
Colleague at Rue Gilt Groupe
Greater Boston, United States
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MG
Megan G.
Colleague at Rue Gilt Groupe
Boston, Massachusetts, United States, United States
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MW
Magen Ward
Colleague at Rue Gilt Groupe
New Boston, Texas, United States, United States
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Bethany Pointer-James works for Rue Gilt Groupe.
Bethany Pointer-James is listed as Tenured Customer Care at its finest! at Rue Gilt Groupe.
Bethany Pointer-James is based in United States, United States, United States while working with Rue Gilt Groupe.
Bethany Pointer-James has worked for Rue Gilt Groupe, Genpact, and Coach.
Bethany Pointer-James's colleagues at Rue Gilt Groupe include Shannon Benjamin, Robbie Mark, Amanda Jones, Kayla Goings, and Charlene Jones.
You can use AeroLeads to view verified contact signals for Bethany Pointer-James at Rue Gilt Groupe, including work email, phone, and LinkedIn data when available.
Bethany Pointer-James holds Associate Of Science - As, Business Administration And Management, General from College Of Southern Maryland.
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