Bethany Pritchard Email & Phone Number

St Louis, Missouri, United States

Partners very closely with all stakeholder teams and Engineering to seek input on desired features & enhancements, assess priorities and drive the foundational processes for prioritization of the work to be done. Collaborates with Engineering, Finance, Customer Support and Business Analytics on the requirements and delivery of all work related to order to.

St Louis, Missouri, United States

As an Account Management Specialist, I served as one of the key points of contact for FieldView dealers and customers across a variety of business and operational facets of the Climate sales life-cycle.General areas of responsibility:- Own and address escalated tickets in Salesforce - Assist Climate, Bayer and external stakeholders with account/operational.

Creve Coeur, MO, United States

• As an Account Generalist I was responsible for providing support to Customer Operation Specialists (now Account Management Specialist) as well as dealer accounts throughout the season. This role supports a variety of.
• Logged all inbound and outbound inquiries (phone, chat, and email) in Salesforce to ensure accurate reporting of inquiry volume and documentation of issues.
• Processed the contractual agreement for dealers including the gathering of pertinent financial documents to be used for all billing and commissions
• Completed tasks to assist the field team in meeting their goals​.
• Managed grower and dealer data to ensure master data standards are met.
• Provided timely resolution and follow-up to business managers and dealers contacts on all logged issues/inquiries.

St. Louis, MO

• Handled all inbound customer service calls
• Made proactive outbound calls in regard to credit related issues and order management
• Served as a primary resource to all customers and field sales teams on pricing guidelines and order management processes
• Handled and resolved any customer complaints/issues as needed
• Served as a supplemental customer contact in absence of Dairy Field Sales Representative

Edwardsville, IL

• Ordered new and reoccurring products from 100+ vendors
• Interpreted reports to fine tune product assortment
• Maintained sound relationships with representatives and vendors
• Attended multiple giftware and houseware shows a year

Edwardsville, IL

• Followed standard check out process
• Provided friendly customer service
• Answered queries about store merchandise and operations clearly and correctly
• Kept work space clean and store organized by dusting and restocking shelves

Alton, IL

• Contacted leads for feature stories
• Conducted interviews in person and over phone
• Wrote articles on strict deadlines
• Shot and provided photographs for publication

Edwardsville, IL

• Assisted in supervising shelving department
• Headed and managed major projects
• Delegated duties of student employees
• Made executive decisions in absence of staff supervisor

Edwardsville, IL

• Shelved journals and books in correct location according to Library of Congress classification
• Kept shelves and library clean and organized for patrons
• Kept inventory of books on shelves
• Helped patrons find books and answered queries