Bethany Pritchard Email & Phone Number

St Louis, Missouri, United States

Partners very closely with all stakeholder teams and Engineering to seek input on desired features & enhancements, assess priorities and drive the foundational processes for prioritization of the work to be done. Collaborates with Engineering, Finance, Customer Support and Business Analytics on the requirements and delivery of all work related to order to cash end-to-end processes and other business processes and workflows. Takes ownership of testing release enhancements and bug fixes for all internal and external customer facing JIRA tickets. Ensures timely follow up and resolution of escalated order issues and system bugs as well as identifying process improvementsInitiates and supports the design of customer centric ordering and returns procedures and tools that ensure sales effectiveness. Develops operational plans and internal controls for key processes such as dealer invoicing, claims and returns, marketing programs and any other type of adjustments. Maintains ownership of all dealer addenda updates, working closely with Legal, global Sales, Marketing & Operations leads to assess necessary updates. Facilitates both internal and external communications regarding system and process updates. Drafts JIRA requests, requirements documents, develop detailed process narratives / user-stories, and deliver training to ensure appropriate levels of knowledge and understanding of the varied OTC processes, new products, new promotions, etc., across both internal & external teams. Well-versed in our products, our go-to-market strategy, and the compliance and regulatory issues of our product lines to ensure plan design is within constraints. Manages all paid customer subscriptions/assets and maintain governance over Operational use of asset tool, asset uploads, asset monitoring and reconciliations, etc. Has working knowledge of our promotion engine Talon One including the initiation and maintenance of all global promotions

St Louis, Missouri, United States

As an Account Management Specialist, I served as one of the key points of contact for FieldView dealers and customers across a variety of business and operational facets of the Climate sales life-cycle.General areas of responsibility:- Own and address escalated tickets in Salesforce - Assist Climate, Bayer and external stakeholders with account/operational requests- Ensure customer master data integrity across our account hierarchy, ensuring that all hierarchies are documented accurately and maintained efficiently- Facilitate the gathering of pertinent financial documents to be used for all billing and commission purposes; following up on unpaid orders as necessary- Identify process improvements and identify more efficient ways to accomplish personal and team goals and then sharing successful ideas with others- Provide timely resolution and follow-up to stakeholders- Maintain team documentation and reference materials- Ensure proper information on financial escalations- Be Knowledgeable about all Climate products, features and current offerings.- Become a subject matter expert for a specific area of focus that pertains to the role. Train other employees as necessary, while engaging with key stakeholders and contributing to broader company improvement efforts

Creve Coeur, Mo, United States

As an Account Generalist I was responsible for providing support to Customer Operation Specialists (now Account Management Specialist) as well as dealer accounts throughout the season. This role supports a variety of business and operational facets of the Climate sales and sales operations life-cycle.• Logged all inbound and outbound inquiries (phone, chat, and email) in Salesforce to ensure accurate reporting of inquiry volume and documentation of issues.• Processed the contractual agreement for dealers including the gathering of pertinent financial documents to be used for all billing and commissions• Completed tasks to assist the field team in meeting their goals​.• Managed grower and dealer data to ensure master data standards are met.• Provided timely resolution and follow-up to business managers and dealers contacts on all logged issues/inquiries.• Knowledgeable about all Climate Corporation products, features, marketing programs, ordering, cancellations and other related topics.• Followed escalation procedures when necessary

St. Louis, Mo

• Handled all inbound customer service calls• Made proactive outbound calls in regard to credit related issues and order management• Served as a primary resource to all customers and field sales teams on pricing guidelines and order management processes•Handled and resolved any customer complaints/issues as needed•Served as a supplemental customer contact in absence of Dairy Field Sales Representative

Edwardsville, Il

• Ordered new and reoccurring products from 100+ vendors• Interpreted reports to fine tune product assortment• Maintained sound relationships with representatives and vendors• Attended multiple giftware and houseware shows a year

Edwardsville, Il

• Followed standard check out process• Provided friendly customer service• Answered queries about store merchandise and operations clearly and correctly• Kept work space clean and store organized by dusting and restocking shelves

Alton, Il

• Contacted leads for feature stories• Conducted interviews in person and over phone• Wrote articles on strict deadlines• Shot and provided photographs for publication

Edwardsville, Il

• Assisted in supervising shelving department• Headed and managed major projects• Delegated duties of student employees• Made executive decisions in absence of staff supervisor

Edwardsville, Il

• Shelved journals and books in correct location according to Library of Congress classification• Kept shelves and library clean and organized for patrons• Kept inventory of books on shelves• Helped patrons find books and answered queries