Develop strategic category plans to maximize sales and profitability. Enhance the shopper experience through assortment, pricing, merchandising and promotional solutions in collaboration with vendors, marketing, operations and procurement.

Provided the full spectrum of Human Resources support for all of Group m5. Oversee recruiting and on boarding, performance management, organizational planning and classification.Developed policies and launched employee handbook to reduce discrepancies between locations and increase employee knowledge.Developed and implemented new on boarding and performance management processes.Advised managers on fair and effective hiring practices and employee performance issues.

Oversee 8 locations in Atlantic Canada ensuring that they adhere to all brand expectations in the areas of sales and profitability, staffing and team development, operations and business growth. Fostered environment of growth through internal promotions, strategic recruitment and a focus on succession planning and employee development.Managed performance assessment of store managers and tea guides bi-annually.Developed and introduced store audit program to measure store performance to brand standards for entire chain, key contributor to controllable spending reporting initiative and launch to district management team.

Responsible for all facets of national retail store operations including performance metrics, customer service standards, team member development and effective operating guidelines. Established, implemented and managed field incentive program and annual performance evaluation process for the field.Developed and facilitated management of operating policies and procedures for 70+ corporately owned stores.Instrumental in planning and rollout of new software and planning systems as well as creation of training materials (scheduling, point of sale).Managed store opening process and team through rapid expansion – 35 stores in under 12 months.

Developed and articulated strategies to drive the business while fostering an environment that ensured customer satisfaction, maximum productivity and profitability. Improved store ranking from 941 to number 1 in Canada in less than one year through excellent customer service and superior brand standards.Facilitated training and coordinated roll out of new scheduling software as Labour Management Expert Successfully reorganized and turned around operations in three stores to improve profitability and organizational standards.Managed stores generating up to $3.5 million and overseeing a team of 5 managers and 40 employees.

Created, planned and implemented age and level appropriate material for Korean children aged 3-15.

Identified resources needed and managed the creation and ongoing development marketing materials.