Global Consumer Services Manager
Current• Maintains, and analyzes consumer comments for Attindas (baby diapers, training pants, and youth pants) and Adult Incontinence businesses globally. o Input and analyze consumer comments for all retailers globally, providing reports required on a weekly and/or monthly basis. Provide data analysis as a key member / leader of continuous improvement teams. Provide training to consumer coordinators to assist in this work as needed. Facilitate customer monthly meetings as required.o Construct corporate quality scorecard reports using existing business systems. Work to integrate Domtar business data as well as Retail POS data with the customer complaints system for QA reporting. • Focuses on accurate interpretation of consumer complaints and uses that data to evaluate trends, identify areas of focus, and conduct detailed analysis of issues. • Translates data into metrics used to drive quality improvement, product development, internal continuous improvement teams, and customer satisfaction.• Supervises two employees responsible for both AI and Infant Care. o Provide training to consumer coordinators to assist in this work and build capability in regards to system use and data analysis. • Acts as a complaint resource / advisor for European Team. • Maintains customer comments systems and reporting training, coaching and support for the global organization.