Bethany Schack Email & Phone Number

Edgewood, Kentucky, United States

• Perform self pay estimates for upcoming surgeries.• Submit claim to patient’s insurance provider.• Call insurance companies or use online payer portal to confirm status of claim.• Resolve outstanding claims by submitting disputes. • Post payments to self-pay and insurance accounts in EPIC. • Perform refunds as needed to insurance companies and patients.• Answer patient phone calls and provide a resolution in a timely manner. • Perform write offs on self pay and insurance accounts.

Erlanger, Kentucky, United States

• Call insurance companies or use online payer portals to confirm status of claims.• Record detailed claim notes in Epic. • Resolve outstanding claims by submitting disputes and communicating with leadership. • Exceed weekly and monthly production goals. • Collaborate with Technical Denials Specialists to track, trend, and resolve claim issues. • Attend payer meetings to discuss payer trends and issues. • Promptly work insurance correspondences and inbound faxes.• Ensure EOBs and medical records are sent to insurance companies in a timely manner.• Train other Follow Up Specialists on Epic.

Fort Mitchell, Ky

• Punctually and meticulously complete all FMLA, Short Term Disability, Long-Term Disability forms, home health plan of cares, and durable medical equipment orders to have signed by the physicians.• Promptly answer incoming telephone calls and schedule appointments for patients through EPIC.• Relay messages through EPIC to the physicians. • Efficiently and accurately scan documents into patient’s charts.• Greet patients in a courteous manner.• Obtain necessary information from patients while promptly checking them in for their appropriate appointment time. • Verify insurances and collect co-payments.• Responsible for accurate cashflow and completing end of the night paperwork.• Handle all incoming medical records requests while carefully adhering to HIPPA regulations and patient confidentiality agreements.

Bachelor Of Arts (B.A.), Integrative Studies

Areas of concentration: Sociology, Social Work, Black Studies, and Women Gender Studies.

Undeclared

Activities and Societies: Sociology Student Association