Bethany Sheppard-Lancaster Email & Phone Number

England, United Kingdom

Supported four Account Managers in the day-to-day management of Lipton business across PG Tips & Pukka. Specifically looked after Waitrose, Asda, Ocado, WM Morrisons and Amazon. Support included managing all customer requirements, e.g.: Pricing, Promotion forms, sampling etc. It also included tracking weekly EPOS and sales data internally, reconciling TMI spend and promotional accruals.

Administered all independent and Mid-tier accounts across UKI, which included managing order books for all Account Managers, being the main point of contact for customers in terms of their ordering and stock allocations. Liaising with the Supply Chain team & Warehouse to ensure complex orders are executed to the customers' requirements. Work with credit control to ensure prompt payment.

Bath, England, United Kingdom

Ensured patients received high level of service in timely manner by managing a team of administrators to process referrals and support our clinical team to deliver the best patient care. Developed workflows and processes to support efficiency and best practice. Managed a large relocation project from an administration perspective, whilst managing the process of going paperless. Ensured the department followed confidentiality in our administrative arm, whilst being main point of contact for referrers and patients in the workflow.

Advertised all NHS vacancies for the Trust, ensuring that details were correct, and in line with legislation and Trust policy. I managed a team, ensuring they are working to correct procedures and advising on best practice when needed. I provided operational advice, referring to and interpreting local and NHS policies, and making sure we met our targets. I developed and maintained relationships with Recruiting Managers, answering varied queries. I produced monthly activity reports and ensure these are sent to the relevant stakeholders.

Bath, England, United Kingdom