Director of Product and Product Lead within Loss Mitigation. Responsible for setting strategic direction of a team including 4 product managers and over 30 software and data engineers tasked with creating a Real-time, Intelligent, Omnichannel outreach strategy which automates compliance controls and maximizes the impacts of each opportunity we have to connect with our customers.

Responsible for Collections Strategies and Digital Outreach for Auto Finance Loss Mitigation. Lead 3 full-stack development pods and managed 2 Product Managers to drive innovation and customer-backed solutions for difficult situations.Key Project Outcomes:- Drove digital COVID response strategy, resulting in design and "in market" implementation of complex digital product in 1 week. Over 14% of portfolio enrolled in this assistance program in first 6 months.- Created new Tool for customers in medium-term financial distress due to lingering impacts of COVID. Tool. Required working across Mainframe and Cloud based technologies in order to execute all elements of product design. - Analyzed existing product performance, leading to a 10% increase in adoption of a key digital collections tool- Launched text messaging and email strategies, significantly increasing digital engagement for delinquent customers

Led cross-functional team maintaining and innovating on our online financing product. Developed and managed strategic roadmap in partnership with Design and Technology partners. Engaged deeply with 2nd line partners, senior leadership, and other LOBs to evaluate and mitigate risks. Coordinated product analytics, testing strategies, and reporting to ensure business remains well-managed.Key Projects/Responsibilities include:- Oversaw integration of large-scale credit policy changes with significant product impacts- Overhauled analytic infrastructure for key product feature- Directly managed 2 product managers; Led 2.5 full stack development pods- Influenced leadership to invest in key product updates, including replacement of core feature functionality

Responsible for partnerships and affiliate marketing strategy, roadmap, and results relative to plan. Manage integrated partnerships leveraging innovative technology solutions. Support marketing strategies in adjacent but differentiated channels. Led effort to onboard several new partnerships, including a partnership with a key automotive website which drives significant origination volume for the LOB.

Identify, source, on-board, and manage strategic partnerships. Develop internet marketing strategy for purchase and refinance products. Manage budget and strategy for channels including Paid Search, Organic Search, Display, Programmatic Display, Paid Social, and Affiliate Marketing. Responsible for relationship with agencies for execution of internet marketing channels.

Develop and manage relationships with strategic in partners for our online auto financing business. Led cross-functional customer experience initiative that reduced complaints and risk significantly, resulting in being selected for a Mark of Distinction award. Created and executed strategic plan to improve executional efficiency for marketing channels.

Responsible for managing relationships with strategic partners, including top 10 national dealer groups, and automobile manufacturers. Performed operational execution including reporting, payments and invoicing. Drive strategic initiatives for subvention, process enhancements, and relationship management.

Performed in-depth credit, marketing, and business analytics for a direct mail business within Capital One Auto Finance. Key accomplishments included building a mailing-level response model using SAS, develoment and implementation of several creative tests, and streamlining of processes.

Aided with the launch of an exhibition to bring attention to the Democratic Republic of Congo