Corporate Customer Relations Representative
• Primary customer contact and liaison between OxyChem’s interests and maintaining high levels of service for Corporate Accounts in Basic Chemicals• Develop and maintain productive customer relationships and win customer loyalty through managing inventory and shipments• Proactively communicate with the customer order issues due to production delays, shipping delays, railroad delays or lead time• Work closely with Demand Chain, plant personal and truck or rail operations to ensure on-time customer shipments and deliveries• Responsible for resolving customer issues by identifying root cause, problem solving, and implementing preventive measures• Relays customer material forecasts to demand chain and appropriate business managers• Manage customer inventory through both tank truck and rail Vendor Managed Inventory• Implements Rail VMI for new customers and products as a customer service offering • Partners with Supply Chain Analyst to create reports to proactively streamline customer monitoring and reporting processes• Works closely with plants and terminals to successfully manage accounts and improve processes to better meet specific customer requirements• Works together with Pricing Analyst to help resolve pricing and invoicing issues