I am a Licensed Realtor at The Real Estate Advantage as well as Property Manager for Realty Services Property Management.

The main focus of this job is providing the best customer service allowing each client a unique experience. Welcome all new and existing clients, inbound and outbound calls, establishing and maintaining client records. Receiving and stocking inventory.

Described product to customers and accurately explained details and care of merchandise.Politely assisted customers in person and via telephone.Communicated with vendors regarding back order availability, future inventory and special orders.Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.Answered product questions with up-to-date knowledge of sales and store promotions.Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.Maintained cleanliness and presentation of stock room and production floor.Recipient of multiple positive reviews acknowledging dedication to excellent customer service.Built long-term customer relationships and advised customers on purchases and promotions.Helped drive sales goals and achieve monthly quotas.Dedicated to continuously improving sales abilities and product knowledge.Learned, referenced and applied product knowledge information.Participated in physical inventory counts every time period.Recommended alternative items if product was out of stock.Verify inventory is to company standards once receivedComplete all paperwork and provide to appropriate personnelEfficiency with MAS, Microsoft Word, and Microsoft Excel

Answered an average of 90 calls per day by addressing customer inquiries, solving problems and providing information regarding Virginia laws.Answered a constant flow of customer calls with up to 90 calls in queue per minute.Gathered and verified all required customer information for tracking purposes.Defused volatile customer situations calmly and courteously.Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.Referred unresolved customer grievances to designated departments for further investigation. Managed high call volume with tact and professionalism.Acted professionally and patiently when addressing negative customer feedback.Met or exceeded service and quality standards every review period.

Effectively managed a high-volume of inbound and outbound customer calls.Answered a constant flow of customer calls with up to 30 calls in queue per minute.Addressed and resolved customer product complaints empathetically and professionally.Gathered and verified all required customer information for tracking purposes.Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center Resolved service, pricing and technical problems for customers by asking clear and specific questions.Met or exceeded service and quality standards every review period.Described product to customers and accurately explained details and care of merchandise.Answered product questions with up-to-date knowledge of sales and store promotions.Served as the main liaison between customers, management and sales team.Helped drive sales goals and achieve monthly quotas.

Operated a cash register for cash, check and credit card transactions with 99% accuracy.Stocked and replenished merchandise according to store merchandising layouts.Priced merchandise, stocked shelves and took inventory of supplies.Cleaned and organized the store, including the checkout desk and displays.Identified potential shoplifters and alerted management.Trained new sales associates each quarter.Completed all point of sale opening and closing procedures, including counting the contents of the cash Handled all customer relations issues in a gracious manner and in accordance with company policies.Welcomed customers into the store and helped them locate items.Used time efficiently when not serving customers, including folding clothes and cleaning empty boxes.Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.Verified that all customers received receipts for their purchases.Followed merchandising guidelines to present visually appealing displays.Actively pursued personal learning and development opportunities.Strategically scheduled team members to maintain optimal staffing levels at all times.Determined customer needs by asking relevant questions and listening actively to the responses.Managed staff of 10 sales associates as a team leader and 40 sales associates as a Check Out Supervisor.Assigned employees to specific duties to best meet the needs of the store.Examined merchandise to verify that it was correctly priced and displayed.Conducted store inventories once per quarter.Forklift certified.