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Passionate about people-building quality relationships, enhancing capabilities, developing pathways for success, and collaborating on key initiatives.Experienced in operation and service management as well as internal recruitment, onboarding and training in industries such as healthcare, education consulting and learning and development.Efficient at building processes and capabilities with a CX focus to produce profitable results, empower high performance and to enable global growth.Effective leadership skills, driven by mentorship and training to develop strong, capable employees who align with business goals.Aligned with Continuous Improvement practices such as PDCA, Kaizen and LEAN.Strong understanding and experience with New Zealand and global educational curriculums as well as tertiary institutional knowledge and edu-tech.Project management experience with a focus on agile methodology.
Bethany Watson-Consulting Services
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Operations ConsultantBethany Watson-Consulting ServicesAuckland, Nz
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Business Improvement ManagerThe Learning Wave Apr 2024 - Jul 2024Auckland, New Zealand -
Client Delivery ManagerThe Learning Wave May 2021 - Apr 2024Auckland, New Zealand
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Digital Solutions ManagerThe Learning Wave May 2020 - May 2021
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Project ManagerThe Learning Wave Jun 2019 - May 2020Auckland, New ZealandAs a project manager at the Learning Wave, I oversee the delivery of our learning products to clients and their learners. I manage all stakeholder involvement (both internal and external) utilising my skills in relationship building, agile workflow and product development ensuring that our clients and their learners receive the most out of their experience with us.
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Service Project Manager, Growth OperationsCrimson Education Nov 2018 - Jun 2019Auckland, New ZealandReporting to VP of Growth Operations, I moved into the role of Service Project Manager to support and train our new locations for successful launch and growth from a service perspective. In addition, took on project management of key service initiatives to increase profitability, create additional service offerings and todrive customer service on a global level.Key Responsibilities:1. Implement and teach project planning methodology to new managers to achieve business targets2. Advise and support new managers in strategic planning, budgeting, workforce management, resourcing, compliance, localisation and risk management relating to service and product aspects of their launch and growth3.Training and coaching new markets to build capabilities for customer success4. Project management:Scope, plan, report, resource, drive, adapt and ensure success on key service projects to increase revenue and the business’s impact in the market. -
Vice President Of Administration, Education Coordination And Client RelationsCrimson Education Apr 2016 - Nov 2018Auckland, New ZealandI was promoted to VP of Administration, Education Coordination and Client Relations based on my management skills and effective organisation of the administration team of Australasia’s largest tutoring and university advising company. I now manage 4-5 administrators and client managers within the company which will expand over the next few months. I oversee development and maintenance within our administrative practices and procedures as well as our client management systems and strategies. I am also in charge of recruitment and hiring process for administrative staff and tutor/consultants. My previous duties are still active and are described below, however, I now have a more senior management role with regards to them
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Administrator And Education CoordinatorCrimson Education Aug 2015 - Apr 2016Auckland, New ZealandMy general role includes administration, client management and relations, tutor-client allocation and management, tutor recruitment and processing, customer enquiries, problem support, accounts and payroll, invoicing, and event planning of Australasia's largest tutoring and university advising company.I enjoy the process of helping others to achieve their education goals and my aim is to make our clients' experience with Crimson the most beneficial, effective and efficient service possible.
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Clinic ManagerRyan Health Feb 2005 - Jun 2015Onehunga, AucklandI worked as the Clinic Manager at a busy natural health care centre in Onehunga. My role was general management of staff and between 120-150 clients coming through the practice daily. I am was in charge of administrative duties including account management, invoicing, filing, advertising and marketing. I handled client relations and acted as a liaison between clients and the chiropractor. I also organised and maintained the patient booking system, assisted with technical chiropractic assessments, supervised patient exercise and ligament work, organised workshops and seminars and developed special events such as Health Expos.
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Voting Place ManagerNew Zealand Electoral Commission Sep 2011 - Sep 2014I have managed two voting places on Election Day (in 2011 and 2014) and work two other elections (in 2008 and 2005) as an issuing point officer. As a Voting Place Manager, my responsibilities included pre-election assessment of the location, set up and organisation of the facility for Election day, instructing and leading a team of 10 election officers, supervising party scrutineers, problem solving, greeting and assisting voters, administering all different types of votes, directing the counting process and collecting, organising and transporting the votes and results at the end of the day.
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Frequently Asked Questions about Bethany Watson
What company does Bethany Watson work for?
Bethany Watson works for Bethany Watson-Consulting Services
What is Bethany Watson's role at the current company?
Bethany Watson's current role is Operations Consultant.
What is Bethany Watson's email address?
Bethany Watson's email address is b.****@****ion.org
What is Bethany Watson's direct phone number?
Bethany Watson's direct phone number is +120379*****
What schools did Bethany Watson attend?
Bethany Watson attended University Of Auckland, University Of Oregon.
What skills is Bethany Watson known for?
Bethany Watson has skills like Management, Customer Service, Leadership, Office Administration, Research, Organizational Effectiveness, Public Speaking, Public Relations, Microsoft Office, Holistic Health, Data Entry, Prioritize Workload.
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Bethany Cain
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Bethany W.
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