Bethany Webster Email & Phone Number

Manchester, England, GB

Glasgow City, Scotland, United Kingdom

• Collaborated with the sales team to forecast demand, ensuring sufficient inventory levels, and minimizing stockouts.
• Initiated a training program to enhance team members' skills in operations management and customer service.
• Developed and maintained key performance indicators to monitor and measure operational performance.
• Solely responsible for resource allocation, inventory control, and logistics coordination.
• Contributed to the development of process improvement initiatives, resulting in a continuous 100% same day dispatch.
• Coordinated with suppliers to ensure timely delivery of materials, reducing shipment delays.

Glasgow, Scotland, United Kingdom

• Supervision of the Customer Service team
• Created a training guide and trained multiple new Customer Service team members.
• Creation and implementation of standard operating procedures
• Proactively manage issues and risks to avoid customer complaints, and escalations.
• Creating and optimising listings on our eBay site.
• Progressed my knowledge of Order Processing further by working with multiple suppliers through dropshipping and managing stock levels through Magento.

Glasgow, United Kingdom

• Delivered high-calibre service to customer queries via live chats/ticketing system/calls. Have new experience of processing customers' orders and resolving customer complaints.
• Developed knowledge of working with Magento and Zendesk
• Used and gained knowledge of multi-channels e.g., Amazon, eBay and OnBuy.
• Maintained excellent standards of service through impeccable attention to detail.
• Progressed my knowledge of Order Processing further by working with multiple suppliers through dropshipping and managing stock levels.