Project Management & Corporate fundraising

Educational Services Support & Project Management

School Business & Finance Support

Specialist Educational Support

Business support and consultancy

Compliance manager - undertaking compliance monitoring programmes, PEP and Sanctions List checking, delivering Anti fraud and Anti Money Laundering Training, drafting regulatory updates, responding to enquiries or referrals from other business areas

Investigating and providing written responses to a wide variety of complaints, across a number of different investment products, in accordance with regulatory timescales. Acting as point of contact for queries from other business areas• Acting as point of contact for internal and external complaint enquiries, including liaising with off-platform product providers• Assisting in the development and monthly production of board level complaints reporting

• Handling client enquiries generated from both phone and written correspondence. • Reviewing and updating departmental processes and procedure documents to ensure they remain accurate and are fit for purpose.• Producing and circulating departmental MI to business heads • Working with project team to evaluate and implement new business initiatives affecting the department

• Processing and quality-checking of both simple and complex amendments, generated from direct contact with intermediaries and also from queries raised by other departments. • Providing training and support to new members of the department with specific responsibility for quality checking and providing daily feedback on work completed by newest members of the team to the amendments team leaders.• Evaluating and producing departmental procedures• Suggesting and implementing new training ideas.

• Training and managing temporary members of staff • Working with a company project team supervising the implementation and use of a new predictive dialler system within the department. • Creating and developing new campaign dialler scripts and conducting campaign analysis. • Providing MI suitable to all business levels within the company, including board level• Completing statistical data analysis using a variety of database systems and analytical tools• Recording and forecasting call volumes