Bethany Baldwin Email & Phone Number

Sandy, Ut, Us

Starting as a QA Lead for the Vital Records team, my role is to implement and maintain QA Processes as the vital records applications are updated and rewritten from PHP into Java. Implementing and updating a Cypress automation suite of regression tests, as well as performing code review activities for the automation effort.Moving into a Product Owner role, maintaining the backlog for the team, and demonstrating new functionality to Stakeholders. Gathering and creating business requirements and turning them into vertical sliced stories for development teams. Attending and maintaining scrum ceremonies each week, for example - sprint retro, stakeholder demo, stand up, applicable RCA meetings, etc.

Lehi, Utah, Us

Directed QA efforts for multi-benefit insurance quote platform for Brokers and Carriers to share, update and elect benefit quotes for insurance benefits with scope encompassing coverage for Small, Medium and Large scale businesses.Integrated the QA team into the current development practices and moved the QA readiness checkpoint upstream in an Agile (Scrum) SDLC, reducing the time between ticket readiness to QA completeCreated and maintained a customer feedback channel to assist the CS team in ticket responsesImplemented an internal sponsor and beta test cycles as a release process based on Industry best practices Created and implemented an Automation plan for the Dev Organization as a whole with a goal of 80% regression test coverage by automation tests using PHP SeleniumImplemented a Communications Plan and cadence which included:Daily Scrum CallsBi-Weekly backlog groomingWeekly requirements gathering with business leadershipPer Sprint Product DemosProduct training calls as needed to support implementation teams in new featuresChampioned and Implemented the Voice of the Customer program to validate product assumptions with both internal and external SME’s (Subject Matter Experts) earlier in the development processConducted RCA (Root Cause Analysis) of production issues and driving the remediation/ solutioning to mitigate future risk

Managing and leading a large team of QA Leads and Analysts testing across 8 projects, using both manual and automation test effortsQA resourcing and training of entry-level to mid-level QA staffCross-team functional and integration test planning using CI/CD project practicesWeekly QA team meetings to determine cross functional testing needs and resourcingImplementation of cross team training exercises to ensure full QA coverage company wideAttending and contributing to design, demo, retro, planning and backlog grooming meetings weeklyIntroducing and implementation of Katalon automation for Web UI testingWrite and deliver yearly reviews, set yearly SMART goals for each team memberImplementation of bi-weekly one on ones for each team memberHalf yearly check-ins on SMART goals outside of bi-weekly check-ins

Seattle, Wa, Us

Successful launch of over 30 rewards programs across multiple international Expedia websitesBackend API refactor for all Expedia rewards programsExpediaForTD flagship rewards earn and redeem program TD Bank website launchManaging and leading a team of 18 to 20 QA Leads and Analysts for the Expedia Rewards programTeam locations were on-site in Bellevue, as well as off-shore in India and MinskCoordination and supervision of Ruby / Cucumber test automation for Rewards platformUAT testing of integrated data quality across multiple teams, including Rewards, Finance and Reporting BI teamsProduction bug escape rate reduction by 25%Introduction of quarterly bug swarm efforts to reduce tech-debt backlogsN-Tier testing including data validation, service layer validation and UI testing of production codeEnd to End testing across multiple platforming, including multi-team coordination effortsInstrumental in planning phase discussions and requirements review with business owners for new program kick-off meetingsIntroducing and implementing test strategies to best test complex requirements

Major initiatives included processing of picture file conversion for large scale printingManage/Lead test team, total team size of 3Manually test back-end customer transactions using SOAP, FTP & HTTP transactionsReading and updating XML configuration filesWriting and executing complex SQL statements for large sets of dataTesting custom developed reports on large data sets

Seattle, Wa, Us

Resource management for test team and time tracking through JIRA, total team size of 5Write, review and update automated test scriptsScrub App and SOAP logs for verification of back-end functions of e-comm website Coordinate design efforts for automation framework to test complete order path platformCreate and execute End-to-end test plan to provide full coverage of the e-commerce platformLead test team in agile development environment with short release cycles (1 week)Large database migration effort including verification of back-end data through SQL queriesThird party proxy creation and maintenance to facilitate testing mobile subscribersTesting Omniture tracking/reporting through database calls and Omniture software

Buffalo, New York, Us

Testing for Live Meeting upgrade tools. Small team...updating test cases, test plan and executing test cases through manual UI web-based testing. Writing and verifying bugs on a daily basis.

Us

Run manual and automated tests of web based CRM/Business Process Management software; Write and update test procedures on a regular basis; Review technical documentation pertaining to my area of expertise for that project; Research and study how to write test designs, cases and other QA documentation; Design, write and run manual test cases pertaining to assigned area of current project; Help other projects/team members troubleshoot server environment issues and software issues; Log issues to development team and verify fixes on a daily basis

Us

Configure, install and maintain twice-weekly builds of web based CRM/Business; Process Management product in QA test lab used by R&D department; Test CRM product for usability by project team; Perform queries of database using SQL to verify accuracy of data (inserted & returned); Maintain and use images of test machines to insure machines are “clean” on each new install of that week’s build; Maintain web, database and exchange servers; run virus scans on QA test lab machines; Review technical documentation including installation guides and administrator’s guides