Bethany Bartley Email & Phone Number

Florida, United States

Clearwater, Florida, United States

• Manage a team of seven Business Analysts and one Project Manager who support the Enterprise Data & Analytics (EDA) team• Collaborate with business partners and stakeholders to intake new work requests for the 40-member EDA team and obtain overall prioritization of work requests• Direct and manage EDA workstreams included in enterprise-wide projects and programs• Lead planning initiatives to identify, prioritize, schedule, and monitor work for the three primary sub-teams of the EDA team (Data, MuleSoft Integrations, and Reporting Analytics)• Monitor work for the three secondary sub-teams of the EDA team (Data Science, Data Governance, DBA)• Work with other EDA Directors to coordinate inter-team initiatives and resources• Collaborate with other technology team leaders to facilitate and manage cross-team initiatives• Designed and implemented EDA team intake process for stakeholders to submit work requests (new data tables/dashboards, enhancements to existing data tables/dashboards, operational and maintenance requests), and to report defects to data tables/dashboards in production that are not working as expected

Clearwater, Florida, United States

• Coordinated efforts to design and implement processes for the newly formed EDA team, including an overall development lifecycle, ticket/work management, team development standards, and team ceremonies such as daily stand-ups, weekly planning, and monthly retrospectives• Elicited, gathered, and documented requirements from internal and external stakeholders for work requests• Led refinement sessions with the developers to review initial requirements for clarity and completeness• Obtained sign-off by stakeholders on all requirements• Worked with the developers to estimate the amount of time required to complete requirements• Planned and prioritized work required for larger team projects• Monitored and managed the day-to-day work by the EDA team

Tampa, Florida, United States

Supported two Agile scrum teams simultaneously on two enterprise-wide transformation projects. Elicited requirements for an updated user interface (UI). Conducted data mapping from API endpoints to fields, features, and functionality on the UI. Wrote and refined user stories and acceptance criteria in Gherkin format.

Largo, Fl

- Created process models, context diagrams, and other documents in Word, Excel, and Visio to help define and document the current state processes- Elicited business and technical requirements from interviews, document analysis, requirements workshops, and business process descriptions- Defined and built the criteria, workflow, and data fields for the project backlog and Kanban board in JIRA- Wrote clear and concise user stories and acceptance criteria in JIRA for each proposed product feature to ensure each business requirement is addressed

Tampa, Florida

Worked as a BA/PO contractor on a dedicated Agile team at PricewaterhouseCoopers.- Helped build and mentor a new Agile Scrum team to support the transition of hardware and software procurement / purchase order requests from an existing Lotus Notes database to a recently implemented internal ‘Request It’ application- Conducted workshops, brainstorming sessions, and one-on-one job shadowing to identify and document in Word and Visio the current state processes, gaps, and pain points with the existing Lotus Notes database- Determined and documented in Visio the proposed future state processes for the hardware and software procurement / purchase order requests in the ‘Request It’ application- Defined and prioritized the overall road map for the project- Created a backlog of user stories to support the road map- Collected and translated requirements into user stories in Azure DevOps VSTS- Refined upcoming user stories to include a full description and acceptance criteria- Coordinated with the UI/UX Developer to build prototypes for user stories with front-end components- Worked with Developers and Quality Assurance team members to review each user story, answer questions, confirm story point estimates, assign tasks, and approve user stories for each 3-week sprint- Identified and advised leadership team of any issues which had an impact on production, current roadmap / release plan, future work, and / or planned resource allocation- Collaborated with the Business Analysts and Product Owners on other Agile Scrum teams supporting the ‘Request It’ application to ensure work on all projects was effectively planned, discussed, and coordinated

Kansas City, Missouri

- Lead the effort to thoroughly record the current state of the railroad crew management processes in the U.S. and Mexico to prepare for the creation of a scalable, cost effective global crew management system. Interviewed SMEs and created more than 50 process flows to document the current processes of ten main features. Conducted a 7-day workshop with more than 45 business and I.T. participants to review current state, ensure documentation was correct, identify gaps and pain points, and begin discussing future state. - Worked with internal teams to define and create a contact segmentation process. Identified and defined 11 different attributes to use as the basis of contact segmentation. Used data and interviews with SMEs to further define each attribute in terms of priority, source of truth, and details. Created a matrix of all attributes and the types of communication to further define how each attribute will be used. - Collaborated with internal and external contacts to design and build a centralized repository for safety documents. Gathered requirements and consolidated those with the other railroads to identify similarities and gaps. Worked with the other railroads to resolve gaps and ensure the final design met all needs. Analyzed data to determine how to align over 100 different safety documents into types and sub-types. Defined the metadata required to support both external and internal processes, allowing authorized users to add, edit, or delete documents and allowing all users to conduct searches for individual documents and subscribe to document types for automatic delivery of new or updated documents.- Created, managed, and implemented a plan to complete a business unit re-alignment. Analyzed data to identify 38 commodity groups within an existing business unit that needed to be re-aligned to 2 new business units. Once that mapping was determined, defined the scope of the issue and planned the effort and timing of the re-alignment.

Overland Park, Ks

- Directed a multi-year, iterative project to support the migration of all 394 active clients and associated participant data from an existing legacy system to a new system during a merger of three retirement service companies. Lead the client-facing project through nine separate waves over two years. Developed and maintained a master project plan and individual sub-project plans for each wave in MS Project. Within each six-week wave, managed an average of 120 associates across six different client services teams, with an average of 1,400 individual tasks per wave. Held an internal kick-off meeting at the start of each wave to review the project plan with all impacted internal teams. Created and sent weekly status reports throughout each wave, including a summary of tasks coming due that week and an overview of upcoming tasks. Held conference calls with external client contacts at regular intervals throughout each wave to roll out the overall process, provide status updates, and field questions and concerns. Produced and distributed accompanying documentation, including PowerPoint presentations, Visio process flows, MS Project plans and Gantt charts, and FAQs, to support the calls. Tracked and mitigated issues during and after each migration wave in Excel. - Managed issue resolution for a key client, Hallmark, after migration. Worked directly with external client contacts to identify and summarize all issues, prioritize issues for resolution, and collect data to support the findings. Worked with internal operations support teams to identify root causes and resolve issues. Communicated status to external client contacts through weekly status emails, PowerPoint presentations, and conference calls. All issues were resolved within two months, and new processes and procedures were put in place to prevent future issues.

Greater Denver Area

- Coordinated business units, technology/systems teams, and support teams to thoroughly document current state processes in Word and Visio and elicit requirements for a completely revamped future state of the ‘client reset’ process. Documented and tracked all requirements in HP ALM (Quality Center). The redesigned processes and systems enabled external clients to submit requests and provision their specific needs online and provided new workflows to allow internal support teams to review and approve/decline each step throughout the entire process. Processing time was reduced by 75% and accuracy was increased.- Acted as an HP ALM (Quality Center) system administrator, supporting internal users on the Business Analyst, Quality Assurance, and Developer teams. Created templates and standards within HP ALM for all internal users. Trained and coached new users. Supported all users with trouble-shooting and technical support. Created and maintained internal support documents such as user guides and FAQs in Word, Excel, and PowerPoint.- During a transition from waterfall to agile methodology, led the effort to implement JIRA. Created and presented training materials to all internal users. Set up and maintained access for users within JIRA. Provided ongoing support and coaching to users. Gathered feedback during the initial rollout to implement changes and improvements to the system to allow for more efficient and effective usage.

Greater Denver Area

- Managed the design, development, and implementation of an internal system to track and process calls into and out of a call center providing tobacco cessation coaching for multiple states and private insurance companies. Conducted extensive interviews and job shadowing with individual SMEs and teams to determine what worked well in the existing system and what could be improved in the new system. Using agile methodology, documented all requirements as user stories in TFS and process flows in Visio. Created mockups in Balsamiq to represent potential screen design elements. Worked with developers to estimate the level of effort for each story. Led meetings with management to review and prioritize all requirements and plan each upcoming sprint. Conducted daily scrum meetings. Managed and tracked the development work throughout each sprint in TFS. Mitigated issues or questions that arose during each sprint. Provided demonstrations to and gathered feedback from users at the end of each sprint.- Led the effort to fully review and improve the system and processes used to support the weight management program. Coordinated brainstorming sessions with coaches, managers, the program’s Medical Director, and external clients to identify the key features, expected outcomes, and ideal design of the program. Using waterfall methodology, created Visio process flows and documented requirements in TFS for the new program and its supporting system. Researched available external tools such as scales and fitness trackers that could be used to support the program. Worked with developers to design and implement a system that included a template to walk the coaches through each step in the program and document results of the telephonic coaching with their participants, integrated feeds to track and use data from the external tools used as part of the program, and a personal web portal that individual participants could use to track their progress and access program tools.

Denver, Co

Quitline is a smoking/tobacco cessation program.

Mba

Ba, Advertising & Communication

Activities and Societies: Lambda Pi Eta Honor Society