Bethany Bohmann Email & Phone Number

Milwaukee, Wi, Us

Waukesha

* Provide highest quality customer service and support to sales team and customers.* Receive and process customer orders (via phone, email, EDI, chat) ensuring timely delivery to customers.* Efficiently utilize SAP system to enter orders, determine availability, pricing, delivery and special customer requirements. Checking for accuracy and completeness.* Quoting customers using Auto Quotes.* Issue resolution concerning the order fulfillment process or functionality of our products in a professional and solutions-oriented manner. This may involve shipment tracking, rush orders and credit issues among a variety of other requests.* Responsible for following through on customer issues to completion. Requires outbound calls and/or multiple customer contacts. Task-switching ability to balance multiple priorities. * Work with related departments to set up new accounts and make required adjustments to problems.* Communicate with sales and purchasing to inform them of possible product and sales problems.* Problem resolution for customer complaints or delivery issues.* Respond to requests via phone, email or chat requests.* Computer skills: SAP, Magento, Auto-Quotes, Microsoft Outlook, Excel, Cisco IP phone systems and Word.* Help to manage online content for website, works with Marketing/E-commerce team to create marketing emails (promo codes, spotlight items, etc.).* Subject Matter Expert on the project for our Digital Transformation

Milwaukee, Wisconsin

• Provide technical assistance to customers and Joy Global Service Centers, generate phone inquiries, proactively solicit sales/repair opportunities, and identify opportunities to provide solutions to clients and Joy Global Service Centers. • Maintain and maximize existing client relationships while processing incoming inquires sales orders and claims. Provide feedback to customers, Joy Global Service Centers, and sales team. • Meet corporate booking and billing goals as well as fiscal target goals for sales and shipments. • Work with members of the sales team to resolve customer problems and questions.• Enter and process orders in SAP

Milwaukee, Wi

Single point of contact for several European customers, mainly Portugal. Responded to all post order inquiries, ship status, stock availability, proof of interchangeability and coordinated responses with other departments. Quoted files based on customer requirements and deadlines and solicited sales of new or additional components. Responded to expedite requests for improved deliveries.

- Responsible for all post order inquiries- ship status, stock availability, proof of interchangeability, etc. and expedite inquiries and problem solving.- Ensure on time delivery of material by monitoring open customer orders and expediting material- Contract Review

- Manage a team of 14 bankers to meet the goals set for our team.- Responsible for coaching my bankers on a daily basis, monitoring their calls, assisting with follow-up work, taking escalation calls.- Responsible for hiring and the review process.

Business Administration And Management, General, Junior

Education record

Education record