Bethany Boyle, Mba Email & Phone Number

Tampa, Florida, US

• Spearheaded pharmacist-led communication strategy, reducing dosage-related support tickets by 39%.
• Revamped packaging and shipping processes for temperature-sensitive medications, decreasing delivery issues by 95%.
• Initiated patient outreach campaigns for subscription renewals, lowering churn rates by 52%.

Tampa, Florida, US

• Recruited and structured clinical and non-clinical support teams at WellSync, improving resolution times and satisfaction metrics.
• Designed end-to-end operational workflows in Zendesk to streamline ticket triage, escalation, and resolution.
• Developed internal and client-facing dashboards to track key metrics and identify trends for data-driven decisions.

San Francisco, California, US

San Francisco, California, US

• Managed a $1M ARR portfolio with a team of 4, achieving retention and growth targets.
• Implemented ChurnZero CRM, boosting customer engagement by 86%.
• Negotiated client contracts, maintaining a 92% retention rate and exceeding revenue goals.

San Francisco, California, US

• Managed diverse client portfolios for 50+ SMB and enterprise clients, achieving a 92% retention rate.
• Provided end-to-end support and strategic guidance to enhance customer journeys, ensuring consistent satisfaction and loyalty.
• Negotiated renewals and upsells, driving incremental ARR growth across client portfolios.

Bridgewater, New Jersey, US

• Established and led the Customer Success team at Adirondack Solutions, now part of StarRez, driving new revenue streams and boosting client retention.
• Developed and marketed training packages to enhance customer onboarding and satisfaction.
• Collaborated with engineering teams to improve product usability by implementing client feedback into actionable updates.

Bridgewater, New Jersey, US

• Provided hands-on training to 250+ colleges, optimizing their use of housing operations software.
• Developed complex SQL queries for analytics, enhancing reporting and resolving issues swiftly.
• Executed production updates in real-time to ensure seamless customer experiences.

Springfield, Massachusetts, US

• Directed all aspects of residence life, including housing assignments and student support services to enhance student satisfaction.
• Streamlined housing processes to ensure compliance with institutional policies and improve administrative efficiency.
• Acted as the primary liaison between students, parents, and staff to address concerns and foster a positive residential environment.

Springfield, Massachusetts, US

• Led migration to digital housing system, improving accuracy and efficiency.
• Coordinated housing assignments for diverse student body, ensuring equitable placement.
• Supported residence life initiatives to enhance student engagement and community building.

• Created and taught leadership classes and anti-bullying seminars for students aged 16-24.
• Empowered students from low-income backgrounds through leading the Student Government Association.
• Organized CPR classes to equip students with life-saving skills.

Bachelor Of Science (B.S.), Psychology

Masters Of Business Administration

Master Of Business Administration - Mba