Bethany Boyle, Mba Email and Phone Number
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Experienced leader in building scalable customer and patient support processes from the ground up. Skilled in leveraging ticket data and patient feedback to drive data-driven strategic decisions that enhance product offerings and user experience. Passionate about creating seamless support operations that prioritize efficiency, satisfaction, and innovation in healthcare and technology. Dedicated to transforming insights into actionable strategies that improve outcomes for both organizations and the people they serve.
Wellsync
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Director Of Patient ExperienceWellsync Sep 2024 - PresentTampa, Florida, Us• Spearheaded pharmacist-led communication strategy, reducing dosage-related support tickets by 39%.• Revamped packaging and shipping processes for temperature-sensitive medications, decreasing delivery issues by 95%.• Initiated patient outreach campaigns for subscription renewals, lowering churn rates by 52%.
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Director Of Customer Success And SupportWellsync Feb 2024 - Sep 2024Tampa, Florida, Us• Recruited and structured clinical and non-clinical support teams at WellSync, improving resolution times and satisfaction metrics.• Designed end-to-end operational workflows in Zendesk to streamline ticket triage, escalation, and resolution.• Developed internal and client-facing dashboards to track key metrics and identify trends for data-driven decisions.
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Strategic AdvisorTalkable Feb 2024 - Aug 2024San Francisco, California, Us -
Manager Of Customer Experience And SuccessTalkable Jun 2022 - Feb 2024San Francisco, California, Us• Managed a $1M ARR portfolio with a team of 4, achieving retention and growth targets.• Implemented ChurnZero CRM, boosting customer engagement by 86%.• Negotiated client contracts, maintaining a 92% retention rate and exceeding revenue goals.
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Customer Success ManagerTalkable Dec 2020 - Jun 2022San Francisco, California, Us• Managed diverse client portfolios for 50+ SMB and enterprise clients, achieving a 92% retention rate.• Provided end-to-end support and strategic guidance to enhance customer journeys, ensuring consistent satisfaction and loyalty.• Negotiated renewals and upsells, driving incremental ARR growth across client portfolios.
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Founding Customer Success ManagerAdirondack Solutions, Now Part Of Starrez Sep 2017 - Dec 2020Bridgewater, New Jersey, Us• Established and led the Customer Success team at Adirondack Solutions, now part of StarRez, driving new revenue streams and boosting client retention.• Developed and marketed training packages to enhance customer onboarding and satisfaction.• Collaborated with engineering teams to improve product usability by implementing client feedback into actionable updates. -
Customer Support Product SpecialistAdirondack Solutions, Now Part Of Starrez May 2015 - Sep 2017Bridgewater, New Jersey, Us• Provided hands-on training to 250+ colleges, optimizing their use of housing operations software.• Developed complex SQL queries for analytics, enhancing reporting and resolving issues swiftly.• Executed production updates in real-time to ensure seamless customer experiences.
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Assistant Director For Housing Operations, Residence LifeAmerican International College Jul 2014 - May 2015Springfield, Massachusetts, Us• Directed all aspects of residence life, including housing assignments and student support services to enhance student satisfaction.• Streamlined housing processes to ensure compliance with institutional policies and improve administrative efficiency.• Acted as the primary liaison between students, parents, and staff to address concerns and foster a positive residential environment. -
Housing Operations CoordinatorAmerican International College Nov 2012 - Jul 2014Springfield, Massachusetts, Us• Led migration to digital housing system, improving accuracy and efficiency.• Coordinated housing assignments for diverse student body, ensuring equitable placement.• Supported residence life initiatives to enhance student engagement and community building.
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Leadership CoordinatorWestover Job Corps Ctr Feb 2012 - Nov 2012• Created and taught leadership classes and anti-bullying seminars for students aged 16-24.• Empowered students from low-income backgrounds through leading the Student Government Association.• Organized CPR classes to equip students with life-saving skills.
Bethany Boyle, Mba Skills
Bethany Boyle, Mba Education Details
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Springfield CollegePsychology -
American International CollegeMasters Of Business Administration
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American International CollegeMaster Of Business Administration - Mba
Frequently Asked Questions about Bethany Boyle, Mba
What company does Bethany Boyle, Mba work for?
Bethany Boyle, Mba works for Wellsync
What is Bethany Boyle, Mba's role at the current company?
Bethany Boyle, Mba's current role is Innovative Leader in Patient Experience & Customer Success | Driving Operational Excellence, Retention, and Scalable Solutions.
What is Bethany Boyle, Mba's email address?
Bethany Boyle, Mba's email address is bb****@****ons.com
What is Bethany Boyle, Mba's direct phone number?
Bethany Boyle, Mba's direct phone number is +190872*****
What schools did Bethany Boyle, Mba attend?
Bethany Boyle, Mba attended Springfield College, American International College, American International College.
What skills is Bethany Boyle, Mba known for?
Bethany Boyle, Mba has skills like Public Speaking, Program Development, Leadership, Community Outreach, Residence Life, Customer Service, Student Development, Leadership Development, Volunteer Management, Career Counseling, Teaching, Academic Advising.
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