Bethany Newcombe Email & Phone Number

Northampton, England, United Kingdom

Northampton, United Kingdom

• Attend daily team stand up meetings to discuss impediments, requirements specifications and deliverables.
• Analyse business requirements documents and specifications to design a set of positive and negative test scenarios and the required test data.
• Provide daily reporting on test execution & defect management to the Test and Project Managers.
• Create and maintain productive working relationships with peers, stakeholders and industry bodies.
• Works with the business to understand and determine system implications in terms of the workflow application(s) and business processes.
• Attend workshops with Business SMEs/BAs to define regression pack & New functionality scripts.

• Provided managerial support to the compelling service pilot team, supported performance reviews and floor working to ensure operations and business processes are adhered to.
• Provided an exceptional level of service within a framework of agreed quality targets and standards of service.
• Responsible for managing a change of tenancy notifications and queries, ensuring a positive image of British Gas Business is achieved for both existing and new customers.
• To collect and store all customer information accurately to ensure customers are invoiced quickly and correctly while sales prospects are easily identified securing maximum value for the business.
• Quickly identify customer needs, promoting additional British Gas Business products and services, creating deeper customer relationships and business growth.
• Diaries call-backs to customers to collect critical information to progress the move and or sale, ensuring exceptional quality data quality for right-first-time service.

• Giving demos to test assurance team to demonstrate test activity within an iteration.
• Write test plans and send it off for sign off from project stakeholders.
• Manage stakeholders’ expectations with thorough management of activities and reporting.
• Ensure defects are logged with appropriate detail and are also tracked and resolved promptly on time.
• Provided learning & development team with test output results for End User training material.
• Responsible for End-user test execution of Business Processes.

• Main Duties:
• Supporting Account Managers with emails and general office duties
• Cancel and re-bills
• Arranged Site visits – Built internal & External relationships – monitored outcome of visit
• Raised Copy Contracts on the Geneva complaints system.
• Processed VAT declaration forms, Late Payment Charges, Journal Transfers, and Missing Payments

• Main Duties:
• Identify accounts for collection
• Reducing provisional debt
• Registering customers onto Direct Debit
• Contribute towards team debt reduction targetMain Achievements:
• Able to identify areas for debt reduction contributing towards overall debt strategy

Leicester, United Kingdom

• Main Duties:
• Customer Services
• Greeting Customers/Security
• Fitting Room assistant
• Shoe Department
• Serving customers

Leicester, United Kingdom

• Main Duties:
• Providing exceptional customer service
• Promoting store card and online discounts
• Replenishing stock levels
• Supervising footwear department

Leicester, United Kingdom

• Main Duties:
• Providing exceptional customer service
• Stock Taking
• Fitting Room Assistant

Education record

Education record

Activities and Societies: Duke of Edinburgh Bronze & Silver Award