Bethany Newcombe Email & Phone Number

Northampton, England, United Kingdom

Northampton, United Kingdom

• Attend daily team stand up meetings to discuss impediments, requirements specifications and deliverables. • Analyse business requirements documents and specifications to design a set of positive and negative test scenarios and the required test data.• Provide daily reporting on test execution & defect management to the Test and Project Managers.• Create and maintain productive working relationships with peers, stakeholders and industry bodies.• Works with the business to understand and determine system implications in terms of the workflow application(s) and business processes.• Attend workshops with Business SMEs/BAs to define regression pack & New functionality scripts.• Work in pairing with developers to manage the Level of Effort and timelines for testing.• Manage System Integration Testing with different applications by creating joined-up Test plans, Test cases and Test execution timelines.• Work with the Product Managers and Developers to design, develop and maintain automation framework for use in development and testing cycles.• Maintenance of test scripts and test data from any changes in the database or change of requirements.

• Provided managerial support to the compelling service pilot team, supported performance reviews and floor working to ensure operations and business processes are adhered to. • Provided an exceptional level of service within a framework of agreed quality targets and standards of service. • Responsible for managing a change of tenancy notifications and queries, ensuring a positive image of British Gas Business is achieved for both existing and new customers. • To collect and store all customer information accurately to ensure customers are invoiced quickly and correctly while sales prospects are easily identified securing maximum value for the business.• Quickly identify customer needs, promoting additional British Gas Business products and services, creating deeper customer relationships and business growth. • Diaries call-backs to customers to collect critical information to progress the move and or sale, ensuring exceptional quality data quality for right-first-time service. • Ensured necessary customer information is recorded accurately, updated regularly and held securely.

• Giving demos to test assurance team to demonstrate test activity within an iteration.• Write test plans and send it off for sign off from project stakeholders.• Manage stakeholders’ expectations with thorough management of activities and reporting.• Ensure defects are logged with appropriate detail and are also tracked and resolved promptly on time.• Provided learning & development team with test output results for End User training material. • Responsible for End-user test execution of Business Processes. • Completed test execution in line with project plan and meet deadlines. • Ability to run test cases for SAP CRM & ISU environments.

Main Duties:• Supporting Account Managers with emails and general office duties• Cancel and re-bills • Arranged Site visits – Built internal & External relationships – monitored outcome of visit• Raised Copy Contracts on the Geneva complaints system.• Processed VAT declaration forms, Late Payment Charges, Journal Transfers, and Missing Payments• Helped prepare and deliver a number of incentives and supported festive activities to drive Employee Engagement in both my immediate team and the wider business area.Main Achievements: • Customers received a reply within 48 hours of them sending the email.• Taking ownership & bringing a resolution for the customer (increased NPS)• Cross sell – Raised acquisitions & upgrades making sure our customer’s received the best rates

Main Duties:• Identify accounts for collection• Reducing provisional debt• Registering customers onto Direct Debit• Contribute towards team debt reduction targetMain Achievements: • Able to identify areas for debt reduction contributing towards overall debt strategy• Increased industry knowledge• Self planning & debt collection organization

Leicester, United Kingdom

Main Duties:• Customer Services• Greeting Customers/Security• Fitting Room assistant• Shoe Department• Serving customers• Stock Taking

Leicester, United Kingdom

Main Duties: • Providing exceptional customer service• Promoting store card and online discounts• Replenishing stock levels• Supervising footwear department

Leicester, United Kingdom

Main Duties: • Providing exceptional customer service• Stock Taking• Fitting Room Assistant

Education record

Education record

Activities and Societies: Duke of Edinburgh Bronze & Silver Award