Bethany Combs Email & Phone Number

Denver, Colorado, United States

- 2021 Annual Greystar Award winner for Manager of the Year 300+ units.-Increased total income 8.5% between 2020 and 2021 by strategically increasing rents, recommending additional areas of opportunity to increase revenue and working with local agencies to assist residents who were not able to pay their rent due to the pandemic to avoid writing off rental income.-Increased Net Operating Income YOY by 10%.-Produce realistic budges and operate within those guidelines. Remained positive to budget in 2021 for income for 4.5% and 5.6% NOI.-Decreased maintenance expense by 48% between 2020 and 2021 largely in part to organization of inventory, and reduction of duplicate or unnecessary costs.-Increased renewal retention from 50% to 71% as a result of implementation of a resident satisfaction program; while maintaining an average 6.45% rent gains.-Deescalate resident concerns by having open and transparent conversations to address any outstanding issues, and explore opportunities of improvement for the community and staff, or alternative solutions for the resident’s situation, especially if it was related to the pandemic.-Increased reputation score from 3 stars to 4.1 and resident satisfaction scores from 3.88 to 4.27 YOY.-Coaching inside client portfolio for all new Community Managers and Assistant to solidify expectations in performance, reporting and communication.-Aided in ownership transitions of two communities into the client portfolio, including onboarding of team members and utility management.-Increased Regional Maintenance audit score from 83% to 95% and Regional office Audit from 88% to 96% by addressing operational deficiencies, safety concerns and resident satisfaction.

Kapolei, Hi

Oasis TownhomesGreystar/DiNapoli Capital Partners406 Units-Increase of NOI by 8% between 2018-2019 by minimizing expenses, increasing efficiency in the team usage of time and materials.-Increased Gross Income (EGI) by 6.3% by stabilizing occupancy, increasing resident retention from 40% to 60% and ensuring proper and current billing of rentable items.-Suggested and implemented ways to increase income for the community, including: the addition of parking stalls, increase in parking fees, increase of CAM fees; as well as replacement charges for laundry cards, gate remotes and key fobs.-Achieved 5-13% gains on rents for new move ins as well as renewals while maintaining occupancy and operating within both HUD and Affordable Housing restrictions. -Effective time management of 11 employees resulting in minimal payroll overages.-Management of subsidy housing vouchers for more than 40% of the community from HUD-VASH, Housing Choice and Rent-to-Work programs. Program requirements include voucher completion, rent comparable as well as renewal approvals by the housing agency.-Management of 82 homes (20% of the community) included in the HMMF Affordable program. This would include recertification compliance as well as quarterly and annual reporting.-Coordination with the Service Supervisor to manage capital projects inhouse, such as: exterior building renovations, interior unit renovations, gym renovation, laundry room renovation, electrical servicing and upgrade projects.-Crisis management and situation reporting directly to the client including site visits as well as incident and legal reporting requirements. -Timely completion of Greystar financial reporting including Owners Reports, Financial Change forms and variance reports.-100% average completion of Leo24/7 workflow requirements, as well as completion of client renovation tracker-Production, revision and implementation of the Community Budget and ending the year in favorable variance.

Ewa Beach, Hawaii, United States

Kapilina Beach HomesGreystar/ Carmel1451 Units-Management and regular oversight of 10 Service technicians and 12Make ready technicians. Supervisor of painters, housekeeping, porters and grounds as needed. -Increased average Kingsley maintenance score from 4.20 to 4.44 in three months.-Increased average monthly completion of resident work orders from 850 to 1200.-Restructuring of work order dispatch procedure in order to be efficient and effective in complete work orders within the expectations of Greystar and Ownership.-Scheduling of weekly pest control and follow up with residents that are in need of follow up treatment or internal repairs due to pest damage.-Weekly audits with technicians for accountability of work order completion, tracking of backorders and resident follow up.-Contact residents in regards to work order concerns, including large projects such as roofing, wall repair and plumbing.-Coordinate with Service Supervisor assistant in coordination of large projects with capital team and vendors when applicable.-Address resident concerns about completion of work orders, scheduling follow ups, pest control, and ongoing maintenance concerns.-Implemented internal team morale events, including “Mount Kingsley” to increase productivity.-Assist with new move in and make ready resident and technician concerns when needed.-Troubleshoot Yardi and mobile maintenance syncing issues with technicians.-Facilitate the on-call system and on call tech after hours and advise on changes and resident afterhours concerns.

Denver, Co

The Lex at LowryGreystar/ TruAmerica712 Units- Increased GPR by 3%by ensuring resident satisfaction and retention- Increased reputation score over 300 total points by actively responding to reviews-Increased star rating by one star on average in 5 months by increasing resident satisfaction and community morale by implementing resident events, responding to resident surveys, opening a resident office, and meet and greets. -Assist in the management of 19 employees including team meetings, events and performance concerns -Negotiate lease terms within the restrictions of Corporate and Ownership directives-Send and respond to all move in and community management surveys within 48 hours- Work with Service Supervisor to ensure the completion of work orders in a timely manner, as well as resident follow up to ensure work was completed to their satisfaction.- Schedule and manager vendors to complete work on and throughout the community in addition to working with capital improvement projects-Increased renewal percentage from 8% year over year to 15%-Send welcome notes and thank you cards to all new and renewing residents- Assist our team to better achieve a greater standard of Customer Service and problem resolution-Key part of Greystar’s mentorship program to train, educate and implement Greystar’s policies and procedures to new hired team members

Greater Denver Area

-Manage and schedule all staff needs-Manage all tenant calls, work orders and inquiries-Designed signage for exterior of all buildings to include monument signage-Redesigned maps and marketing material-Implemented use of Mailchimp for email marketing and correspondence-Dispatch maintenance team to tenants when there are facility concerns-Coding of invoices and accounts receivable checks -Website Maintenance to include updated availability, policy’s, application processes, staff information and directory-Restructured the downloading and filing process of all lease and accounting data-Assist in tenant CAM Reconciliation -Correspond with insurance agencies to keep tenant and vendor insurance current-Implemented a new work order management system

Pacific Grove, Ca

-Promoted from Sales and Revenue Coordinator -Managing and scheduling 12 front office employees -Accounts Receivable and payroll-Work with corporate office on accounts payable & M3 accounting systems -Assistant to General Manager and Director of Sales -On-boarding of new employees including insurance enrollment and concerns-Redesigned Banquet Menu -Assisted in production of 2014/15 budget -Member of the Sales Committee for the Monterey County CVB and actively attended committee meetings-Created policy and Procedural Manual for all Front Office Staff Members -Created procedure and Job Manual for Sales/Revenue Coordinator Position -Maintain all duties associated with below Sales and Revenue Position-Sales and Revenue Coordinator

Pacific Grove, Ca

-Promoted from front desk agent-Assistant to Director of Sales, booking and maintaining leisure, corporate and government groups -Worked as the Banquet Coordinator as needed- scheduling event set up and break down times, catering, as well as proper staffing for each event-Attended private events to ensure everything was as directed by the client and resolve any issues that would arise-Creation of B.E.O for groups to include meals, event set up,-Created profile and marketing avenues for ihotellier, Hotel Tonight and other reservations venues and markets that had not been created -Managing marketing material-including website, e-blasts and social media-Reporting on monthly revenue and sales strategies-1.5% increase of previous budget year-Manage extranets and website inventory such as Booking.com, Expedia and Travelocity-Manage all hotel rates and inventory-Average ADR increase of $4.00-Attend Trade Shows and Client events-Built and assisted in installation of new property management system-Building Banquet and Conference System as specified by the restriction and needs of the hotel

Bachelor Of Science (B.S.), Political Science And Government

Associate Of Science (A.S.), Social Sciences

General Studies