Responsible for overseeing the storing, receiving, and distributing processes of products and supplies including, but not limited to: controlling the flow of supplies and equipment, tracking and analyzing inventory maintenance, and developing protocols for loss mitigation. I also cross-trained in Returns and Quality Control and managed those duties on a semi-regular basis. Everyday duties included, but not limited to, developing and implementing procedures for ensuring that adequate inventory levels are present, identifying and optimizing common inventory items, working with other teams (including production, shipping, and purchasing), ensuring that inventory counts are completed regularly and in a timely manner, auditing the facility’s entire inventory on a regular basis and providing reports to management, training other employees in processes and inventory control, and following all existing company policies and procedures.

Working directly for Founder and Owner, singularly assist with any and all administrative tasks as directed, including, but not limited to, processing incoming emails and requests, editing/proofreading/formatting large projects, instituting and enforcing office protocols and practices, creating documentation for new protocols, filing, account management, customer service, shipping and receiving, inventory management, training and supervision of other personnel, etc.

Supervise all Online Bookstore Associates to ensure proper standards and protocols. Unpack, examine, and grade incoming merchandise according to grading guidelines. Enter, scan, update, and verify data into various systems using word processing, spreadsheet, or database. Review and verify data entered into database to ensure accuracy. Complete daily receiving entries in computer system. Responsible for managing all outbound shipments, including preparation of sequentially numbered paperwork in system, management of packaging materials inventories, packaging of product to be shipped, and arrangement of transportation services. Maintain inventory of shipping materials and supplies. Perform all computer functions necessary to track various aspects of goods. Make pickups and deliveries for outbound shipments. Confirm packed cartons are sealed and labeled appropriately. Prepare and print shipping labels corresponding to shipping needs. Ensure that all accompanying documentation is present with packed items. Affix proper postage to each package in preparation for shipping. Contact carriers and schedule shipping for each package. Ensure that products processed for shipping are delegated to correct courier. Enter orders and shipment information and update status in system. Perform both preventative and general maintenance on equipment and tools used to handle packing and shipments. Ensure that all work areas are clean and maintained at all times. Maintain a safe work environment

Unpack, examine, and grade incoming merchandise according to grading guidelines. Enter, scan, update, and verify data into various systems using word processing, spreadsheet, or database. Review and verify data entered into database to ensure accuracy. Complete daily receiving entries in computer system. Responsible for managing all outbound shipments, including preparation of sequentially numbered paperwork in system, management of packaging materials inventories, packaging of product to be shipped, and arrangement of transportation services. Maintain inventory of shipping materials and supplies. Perform all computer functions necessary to track various aspects of goods. Make pickups and deliveries for outbound shipments. Confirm packed cartons are sealed and labeled appropriately. Prepare and print shipping labels corresponding to shipping needs. Ensure that all accompanying documentation is present with packed items. Affix proper postage to each package in preparation for shipping. Contact carriers and schedule shipping for each package. Ensure that products processed for shipping are delegated to correct courier. Enter orders and shipment information and update status in system. Perform both preventative and general maintenance on equipment and tools used to handle packing and shipments. Ensure that all work areas are clean and maintained at all times. Maintain a safe work environment.

Place orders, pick up orders, and drop off orders on behalf of customers.

Handle 50-80 dogs, including, but not limited to, cleaning out kennels, scrubbing interiors, handling feeding and play rotation schedules, managing and dispensing medications, grooming and washing dogs, orienting volunteers and new hires, escorting dogs to and from veterinary appointments, scrubbing play yard equipment, removing trash, and lifting/carrying/storing supply deliveries (including full pallets of dog food), etc.

Provide customer service by preparing and serving drinks and food in accordance with health code and cafe standards, performing all support tasks in the cafe (including baking, cleaning cases and equipment, restocking displays, etc.), and maintaining cafe cleanliness at all times (including cleaning tables, maintaining the condiment bar, removing trash, etc.); perform opening and closing procedures; protect company assets by ensuring the accurate execution of loss prevention procedures (including cashiering and inventory standards, monitoring waste logs and recording consumption, adhering to discount and return policies, etc.); help orient and train new cafe servers; and assist in any area of the store when necessary (including receiving, cash wrap, information desk, and specialty areas); etc.

Team assistance as required, process incoming support requests via phone and email, assist clients with software functionality and troubleshooting, coordinate and set up training sessions, create and edit training supplements, manage and edit software information in help files, edit/proofread/format large projects, etc. (For this position, I also worked on a large number of creative projects. I am a crafty girl at heart.)

Customer service, process incoming support requests via phone and email, assist clients with software functionality and troubleshooting, train new clients and employees on software functionality and usability, create and edit training supplements, manage and edit software information in help files, edit/proofread/format large projects, assist clients with local, state, and federal filings, etc. (For this position, I learned eight custom software applications to such an extent that I was able to train new users and troubleshoot their issues. I also worked moderately with FogBugz and Sharepoint in order to manage client issues and other sensitive information.)

Assist on an on-going temporary basis, as schedule allows, with any and all administrative tasks as directed by the ROA or RVP, including, but not limited to, editing/proofreading/formatting large projects, filing, event management assistance, etc.

Working directly for President and owner, singularly assist with any and all administrative tasks as directed, including, but not limited to, processing incoming calls and requests, editing/proofreading/formatting large projects, filing, A/C and A/P, account management, customer service, shipping and receiving, inventory management, training and supervision of other personnel, etc.

Handle document control, direct mail, create and edit documents, assist with filing, handle all incoming applications, process all incoming and outgoing packages, etc.

Customer service, process incoming requests via phone, assist customers with questions and location of items, sort incoming stock according to department, stock and maintain shelves, assist with registers when necessary.

Full responsibility for a 50-line switchboard; other basic client services as directed by Assistant General Manager, including, but not limited to, filing, processing mail, maintaining meeting room schedule, etc.

Processed incoming calls/requests for service for 24 businesses.

Handled general administrative functions for 20+ personnel, including, but not limited to editing, proofreading, and formatting documents, filing, mail processing, copying, maintaining Excel research spreadsheets, etc.

Handled all secretarial functions for architectural business.