Sr. Communication Designer
Current• UX and content design for post purchase transactional communications including email, SMS, and Push Notifications.• Research and develop plans to test new email and push notification features to improve customer experience.• QA for developed emails and worked with product and engineering teams to deploy 100+ transactional email templates• Wrote content strings for use in 200+ transactional email subject lines, SMS, and push notifications for approx. 1 billion+ customers. • Presenting content recommendations relating to phrasing, tone, and grammar to the Customer Experience team, Enterprise Customer Communications team, and stakeholders, using Miro and PowerPoint• Updating design of transactional emails in Figma to be more helpful to customers, and WCAG compliant• Design documentation in Confluence and Miro