Bethany Hill Email & Phone Number

Jonesboro, Ar, Us

Jonesboro, Arkansas, United States

Responsible for assisting supervisors and department staff with routine dutiesAnswering department phone lines; transferring calls as necessary.Take meeting minutes and transcribe dictationSchedule and coordinate calendar and special eventsMaintaining files and databasesProcessing invoicesMonitoring budgetLiaison between students and faculty, answer questions and solve problems when neededGeneral administrative duties as assigned by the supervisor

Jonesboro, Arkansas, United States

Coordinated communication between patients, families, and healthcare providers to ensure timely and accurate information flow, improving overall patient satisfaction.Scheduled and confirmed patient appointments, tests, and procedures, while managing cancellations and rescheduling to maximize efficiency of hospital operations.Assisted in managing patient admissions and discharges, ensuring proper documentation and accurate billing processes were followed.Provided high-level customer service by addressing patient concerns and resolving issues related to hospital services, fostering a positive care environment.Utilized hospital management software to update patient records, track inquiries, and follow up on pending actions to ensure seamless operations.Supported healthcare teams by ensuring all necessary paperwork, pre-authorization, and insurance documentation were completed in a timely manner.Collaborated with the billing and finance departments to address patient inquiries related to payments, insurance coverage, and billing discrepancies.Ensured compliance with HIPAA regulations and hospital protocols, safeguarding patient confidentiality and data integrity.Participated in departmental meetings and training sessions to stay updated on hospital policies and procedures, contributing to continuous process improvement.

• Maximized the client experience by effectively answering or delegating 100+ inquiries, concerns and requests via phone and email on a daily basis.• Checked patients in and out, scheduled appointments and faxed medical information to various health institutions.• Performed scheduling and rescheduling duties for more than 25 patients a week.• Overviewed 100+ medical necessity documents daily to expedite approvals and to ensure that appropriate follow up is performed.• Provided outstanding customer service, building rapport that drove client retention by 55%.• Maintained and purchased facility supply inventories while being careful to adhere to company budgeting practices.• Developed and implemented prior authorization workflow, policies and procedures which increased production by 20% the first quarter.• Trained several administrative assistants during a period of company expansion to ensure attention to detail and adherence to company practices.• Streamlined data management procedures, by reducing number of categorical inputs that reduced administrative work time by 65%.• Supported the medical staff by providing necessary supplies, equipment and instruments.

Jonesboro, Arkansas, United States

Processed ticket sales for university events, including concerts, sports games, and theater performances, both in-person and over the phone, utilizing ticketing software to ensure accuracy in transactions.Provided exceptional customer service by answering inquiries about event details, ticket availability, seating arrangements, and pricing, contributing to a positive customer experience.Handled cash, credit, and debit card transactions with precision, ensuring proper reconciliation of daily sales and preparing accurate financial reports.Managed will-call tickets and coordinated distribution for pre-purchased and complimentary tickets, ensuring timely and efficient customer pick-up.Assisted with event setup, including preparing signage and seating charts, and collaborated with event organizers to ensure smooth operations on the day of events.Resolved customer complaints related to ticketing issues, seating errors, or event changes, ensuring satisfaction and maintaining the university’s reputation.Tracked and updated inventory for promotional materials and tickets, working closely with marketing and event planning teams to manage event promotion efforts.Assisted in maintaining customer databases by updating contact information and preferences, ensuring accurate records for future communication and marketing.Supported the university's outreach efforts by promoting upcoming events and offering information about new ticketing policies and membership programs to enhance community engagement.

• Clarified insurance benefits for HMO, PPO and Medicare members and provide troubleshooting for online accessibility which reduced costly mistakes by 22%.• Operated multi system platforms successfully to review and research patient account details for appointments, booking, billing and follow-up.• Provided on-the-job training, coaching, feedback and skill assessment to newly trained and current associates throughout several branches company-wide.• Created team adherence spreadsheets to provide monthly reporting to direct supervisor to increase team inbound call volume from 65% to 85% and identify call center process improvement trends.• Initiated work recovery & cross training initiative for multiple interdependent departments in the event of unplanned absences.• Maintained and achieved patient documentation to ensure other health care professionals, nurses and physicians received all the relevant information before enacting care plans.• Scanned incoming documentation accurately, sorted and filed appropriately.• Verified all customer data transactions for accuracy and meticulously maintained office filing system to assist withfunds control. Data entry, insurance and credit card processing.• Communicated directly with healthcare professional to ensure that the client is receiving an accurate decision basedon the factors provided and discovered during the claims process which increased claims approvals and decreased customer appeals by 60%.