Bethany Homsher Email & Phone Number

Louisville, Ky, Us

Louisville, Kentucky, United States

Senior Team Lead managing primarily administrative client-facing Client Success Managers. Working together with Sales & Performance and Sales Development to manage assigned books of business. Ensure all necessary tasks are completed and solutions are launched efficiently and timingly.Team Lead focused additionally on increasing productivity, streamlining and identifying new efficiencies, working across teams in all family brands to identify improvements for combined company and client success.

Louisville, Kentucky, United States

Providing excellent service and support to ensure that my book of clients succeed with their automotive marketing needs. Particularly related to Fixed Operations/Service Departments. 8 years of experience in the company covering multiple roles across the Force Family of Brands.

United States

Responsible for handling a book of business as part of team/pod. Process a variety of digital product jobs from start to finish on a monthly basis, tracking throughout the job stages, working with various internal support teams and client facing teams to launch/deploy/post. Products include Facebook, Video, Display, Paid Search, and Website creative. Usage of multiple tools to accomplish tasks in the individual jobs and communication among team members.• Consistently handle the most jobs per team each month, over 240, with individual tasks touched on average 800. Work with fellow pod members to finish on time or early with product launches each month through every other day meetings and frequent communication.• Led user feedback and research for new Dynamic video creation software tool. Worked with the technology team to identify and eliminate bugs and process issues from the first release. Led training of team members in new software updates in tandem with management and technology. • Responsible for assisting in creating and updating documentation for team processes stored in Confluence. Documentation of large account specific information. Worked with the Art team to create a page to track manufacturer monthly events for reference of all internal and client facing teams across the company.• Member of the company PULSE committee, associate-planned events, and community service. Hosted and planned a virtual Happy Hour event with themed trivia.

Louisville, Kentucky Area

Responsible for handling a variety of support cases daily as part of a team of both Frontline and Backline members. Cases were related to various products, programs, and utilizing multiple tools to accomplish change tasks and research for both internal and external customers.• Led training of team members in direct mail and phone call programs with knowledge from previous role. Responsible for assisting in creating and updating documentation for team processes.• In the month of April 2020 personally handled 55% of the total support cases for that month related to reduced staff. Completed over 2,000 support cases during that year.• Backup for the Backline support lead. Provided vacation coverage by leading Technology support team meetings, processing tasks, and following up on issue statuses.• Member of the GSM PULSE team for planning associate-led events and community service.

Louisville, Kentucky Area

Part of a print production team moving direct mail jobs through the system from start to finish ensuring proper in-home delivery:• Assisted in creating and updating documentation for team processes• Processed most of the PC related support cases related to changes or issues• High standard of quality for both entry and changes

Louisville, Kentucky Area

Handled assigned regional accounts for support, direct mail entry and processing, and retention. Worked with the regional sales team to communicate with the dealerships on products they were running or signing up for.• During 2018 was the sole AC working with the West Coast team on Operation Seagull. This project was to enable the sales team to focus more on selling new products versus administration. It became the basis of the company’s new Customer Success Team.• Supported 60+ dealers in a total of 5 regions, providing high-quality service and attention to detail• Participated in print production moving direct mail jobs through the system from start to finish ensuring target in-home delivery.

Louisville, Kentucky Area

Assisted Account Consultants in overflow for support, direct mail entry and processing, and research. Superuser of Ignite proprietary software for print production tracking and job management.• Assisted AC team members as backup during vacation or sick time. Handled an entire region during the first two months of employment while a permanent team member was being hired. Personal internal liaison for a remote AC team member.• Attended meetings with software developers and product manager for new feature requests based on feedback from the AC team. Tested new features to ensure smooth releases.• Independently handled two major regional projects involving a coupon checkbook product. Involving setup and processing through an external vendor for over 100 dealers each round.

Louisville, Kentucky Area

Handled both cashiering and dining room responsibilities:• Worked in the front bakery cashier section, responsibilities included: cashiering, handling baked goods, taking phone orders• Worked in the dining room, responsibilities included: taking out trash, busing tables, refilling condiments and napkins, refilling coffees and iced teas, washing dishes• Assisted in training new associates without the title of trainer with manager’s confidence in abilities

High School Diploma

Associate'S Degree, Business Administration And Management, General, 4.0

In my first semester of college Undergraduate courses, made the President's List for great attendance, participation, and 4.0 GPA.

Certificate Of Completion, Clinical Dental Assistant, 91.7%

Completed online 6-month 240-hour course while working full time.