Bethany Hyde Email & Phone Number

Eden Prairie, Mn

Minnetonka, Minnesota, United States

Eden Prairie, Mn

Member of emerging market team focused on developing and commercializing population health services for provider organizations. Customizing solution development and implementation for care management services for cross-Optum provider client deal, including transitioning existing client staff to Optum management and implementing new care management services. --Designing customized solutions including clinical and nonclinical call centers, care management services, and delegated utilization management. --Partnering with cross-Optum businesses to integrate complimentary solutions for the first time. Designed post-acute care management program, including nurse practitioner and RN management for PAC short-stay patients, projected to deliver a 3:1 return on investment for provider organizations. --Program’s care model adapted for use with UnitedHealthCare Medicare Advantage members, projected to save the enterprise over one billion dollars of medical expense per year once scaled. --Performed market analysis and wrote business case to pause development in provider market, due to progress of risk adoption for provider organizations. Developed market assessment and business case for call center outsource solution for provider organizations, encompassing nurse triage, scheduling, and referral management services. Implemented telephonic diabetes care management program for provider IPA for 50K Medicare Advantage patients.

Robbinsdale, Mn

Partnered with operational leaders to develop and implement new programs, services, and sites. Developed volume and financial assumptions for internal approval processes. Worked with operational leaders to facilitate opening of new services. Oversaw corporate strategic planning process and implementation.

Minnetonka, Mn

Led development and opening of Minnetonka Medical Center, at 32k square foot ambulatory care facility. Partnered with construction, IT, purchasing, marketing, and other shared services to successfully open center, which included Primary Care, North Memorial Urgency Center, a moderate complexity lab, and comprehensive imaging center. Implemented senior leadership's vision for a new ambulatory care experience, including immediate rooming for all services and the use of technology to enhance patient experience. Managed operations for five months post-opening. Oversaw 30+ staff members.

Robbinsdale, Mn

Built operational project management infrastructure at North Memorial, including project prioritization, intake, project management tools, and post-project review process.Led project to streamline operational reporting. Partnered with Measurement and Reporting function to review 1,600 reports with operational leaders to understand what information is needed. Retired 30% of reports, streamlining over 100 hours of report writing time during software upgrades. Leading project to implement discharge medication dispensing for inpatients at North Memorial Medical Center. Partnering with pharmacy leadership, nursing, physicians, and registration functions to change workflows and streamline process. Projecting $1mm additional revenue from service in 2014. Continued to manage organizational strategic planning process. Facilitated retreat session with senior leadership to develop 2014 plan. Facilitating planning sessions for service lines as requested.

Robbinsdale, Mn

Led, in partnership with operations leadership and joint venture partners, concept development and business plan for the Blaine Urgency Center, a joint venture with an independent multispecialty physician group and new care model for North Memorial. Developed pro forma and market study in conjunction with joint venture partner. Facilitated 2013 strategic planning process. Prepared materials and facilitated session with senior leadership. Oversaw plan development from strategy session to organizational roll-out. Developed business plan for Minnetonka Medical Center, a 62,000 square foot ambulatory care center. Worked with finance, operations, and support services to develop comprehensive pro forma for multiple services, including urgency center, primary care clinic, and specialty tenant space. Coordinated project through development until board approval.

Prepared strategic planning session materials, including service-line level summaries of financials, volumes, quality, and market share. Presented materials to senior leaders and shared throughout organization as service line performance assessment tool. Developed business case for liquidation of joint venture specialty care center. Prepared senior leaders on history, partnership, financials, and market strategy. Partnered with nursing leadership to drive patient experience improvement. Educated staff on Value Based Purchasing programs, HCAHPS questions, and use of survey data to drive improvement. Performed comprehensive review of inpatient pediatrics service line. Analyzed quality, financials, market, staff, and operational impact of changes to pediatrics.

Robbinsdale, Mn

As part of Administrative Fellowship, managed outpatient oncology clinic, including day-to-day management of 40 staff. Restructured insurance verification process, which will include hiring and training new staff to manage and audit insurance verifications and denials. Managed preparation for a pharmacy remodel, requiring movement of all clinic operations to alternative space. Oversaw logistics, new staff onboarding, and process redesign for temporary relocation.

Performed analysis of ancillary service availability to determine impact on length of stay.Developed recommendations for implementation of a fast-track system within the emergency department.Researched best practices for community needs assessments and began community coalition to develop needs assessment for Los Banos area.

Rotational program encompassing Compensation, University Relations, and Employee Relations.In compensation, managed compensation planning process for international operations (900 employees in six countries), which included six weeks working in United Kingdom. In university relations, managed ten requisitions for underwriting training program by working with hiring managers, interviewing applicants, and making offers to candidates. In employee relations, assisted with employee relations investigations and dispute resolutions, and provided counsel with ER department on reductions in force. Additional project work on the Obama Administration's proposals for green energy and the impact on Travelers' book of business.

Interned in compensation department and supported compensation for corporate employees.

Mha, Healthcare Administration

Bsb, Human Resources

Graduated summa cum laude and with distinction.

Business

Study Abroad