Bethany Joelle's Location
London Area, United Kingdom, United Kingdom
About Bethany Joelle
My mission is to empower and help women to unlock their full potential to become the best version of themselves and take their careers to the next level. My focus is on working with women on a 1:1 basis to transform their mindset and confidence, create alignment in their lives and help them achieve their personal and professional goals. Through personalised 1:1 coaching programmes, I help my clients identify and overcome their limiting beliefs, dig deep to strengthen their self awareness, build their confidence and create actionable plans to achieve their goals or intentions. Whether you are looking to take the next step in your career, navigate a challenging work environment, or simply build your confidence and self belief to create a more fulfilling and exciting life, I am here to support you - every step of the way!My key areas of focus with my clients are: Confidence, mindset, alignment, values, passion/purpose and career fulfillment/transition. I help my clients develop the skills and strategies they need to thrive both personally and professionally in these areas which ultimately lead to their "aha" moments and bigger transformations. With over 12 years of experience in corporate and tech sectors, I bring a wealth of knowledge and expertise to my coaching practice. Having worked in a variety of roles across many different industries, I understand the unique challenges and opportunities that women face in their careers, particularly as a woman in Tech and a working mum myself, this makes me highly relatable!I pride myself on being a high energy, authentic and honest coach with a completely open mind. Working with me will always be a 100% judgement free zone. I regularly receive feedback that my clients feel safe when opening up and being vulnerable when discussing the challenges they are facing in their lives.I believe that we all have the keys inside of us to unlock the doors which guide us on our path to success. This looks completely unique to each and every one of us and that is the beauty of the journey.Sometimes it is just about knowing where to find those keys and knowing which doors to unlock to get you there.If you are ready to take your career to the next level and achieve your full potential, I invite you to connect with me to learn more about how I can help you reach your goals. I love nothing more than working with women to create a future for them that is filled with success, satisfaction, and fulfillment.
Bethany Joelle's Current Company Details
Bethany Joelle Work Experience Details
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Head Of OperationsUplift Community HomesUnited Kingdom
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Regional Portfolio ManagerUplift Property Group Jul 2024 - PresentLondon Area, United Kingdom
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It Programme Manager (Perm)Snap Inc. Oct 2021 - May 2024London -
It Operations Project Manager (Contract)Snap Inc. Dec 2020 - Oct 2021London, England, United KingdomManaging multiple new and existing projects simultaneously that fall within the IT Services and Operations remit, driving them through to successful completion against the agreed timelines. Identifying opportunities to improve the quality of IT Services and Service Management, building project scope, deliverables and resourcing to support and drive initiatives.•Gathering project requirements, process road mapping, resource allocation and risk control•Identifying and building tasks that support project timelines, milestones and deadlines, ensuring these are communicated effectively to the correct channels and target audience•Working alongside global, cross functional teams and providing sprint planning, project support and appropriate resourcing•Recognising opportunities to standardise and improve global processes, automation of applications/services used and enhancing the way ITSM tools are utilised•Owning, supporting and developing multiple workflows across the global Operations team•Supporting the development and implementation of the IT Operations roadmap•Driving global IT Customer Success meetings to provide project updates, highlighting successes, risks and issues
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It Project Migration Lead (Ftc)Clifford Chance Dec 2018 - Dec 2019Accountable for the delivery and execution of two global and high profile infrastructure projects for the UK offices – circa 2.5k end users. Responsible for the local offices Exchange 2010 to 2016 migrations, ensuring all mailboxes were moved within the agreed timescales of the project. In parallel I was running a secondary project to migrate all of the firms Outlook public folder data. The success of this project was measured by ensuring that 3.5 TB of data was migrated to agreed alternative solutions or deleted in line with the relevant data privacy policies. •Assisted with developing project scope and objectives involving the relevant stakeholders ensuring technical feasibility•Responsible for all end user communication, stakeholder engagement and management of mailbox movement between supporting teams and clients•Performed detailed analysis of public folder data, working closely with key business members to determine appropriate alternative solutions to enable a smooth transition and seamless end user experience •Managed the transition of a key business process (Outlook meeting room bookings) over to a new workable solution•Represented the region on regular global project boards to confirm go/no-go, highlighting major issues and risks during the projects lifecycle•Chaired weekly meetings with key business stakeholders to update on progress of projects, obtain business feedback and drive actions and next steps•Tracked and maintained a regional snag list that was used in consideration for the wider audience on a global scale •Weekly project reporting to share statistics and summarise progress, highlighting any success stories and issues encountered -
It Client Services Manager (Contract)Clifford Chance May 2018 - Dec 2018•Maintained effective and trusted relationships within the regions business, user and technology communities•Escalation point for internal customer escalations and complaints driven by the user community •Ensured business needs were accurately conveyed to IT through the correct channels in a structured, systematic and auditable manner•Worked with the global Service Management team, Service Desk and 3rd line teams to ensure support dovetails correctly and provides a seamless experience to user•Accountable for signing off IT change requests for the region, ensuring that they are communicated, understood and agreed, both within the business and IT communities•Influenced decisions of regional sign-off for deployments and BAU project readiness•Shared end user communication representing the London Client Services team•Responsible for content and promotion of the local offices "tech bar", driving initiatives and campaigns for end user awareness•Covered the 2nd line team manager role during periods of absence; 2nd line management reporting, acted as a point of escalation and ensured the team were working within their operational SLA's
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It Service & Operations Manager (Ftc)Sweaty Betty Oct 2017 - May 2018London, United Kingdom•Developing and maintaining strong relationships with key stakeholders throughout the business and 3rd party vendors/suppliers•Coordinating projects and upcoming changes to the business and owning functional issues •Acting as a point of escalation for complaints and be the “go to” contact for all IT service and operational issues•Bridging the gap between the business and IT, ensuring all needs are met and ongoing issues are addressed appropriately •Communicating major issues to the business, working closely with multiple parties to drive restoration of service •Ensuring the availability, performance and resiliency of all of Sweaty Betty’s key systems •Managing outsourced IT support and closely monitoring incoming Incidents and Service Requests •1st/2nd line support owner for the Retail division, covering both UK and US across 62 stores•Driving internal and 3rd party review meetings covering service, improvements, quality and process •Ensuring a smooth handover of key clients into BAU from the project environment •Responsible for IT costs against the business including licensing, maintenance, services and hardware•Managing “Point Of Sale” across the estate including, support, maintenance upgrades and issue resolution -
Problem Manager (Contract)Cls Group. May 2016 - Jun 2017London, Greater London, United Kingdom• Promote the Problem Management process, ensuring the correct governance is applied and that it interlocks correctly with related processes such as Incident, Change and Release Management• Liaise with 3rd Parties, member banks and internal customers to provide updates on the progression of their respective Problems• Co-ordinate weekly meetings with internal technical teams and external vendors to discuss existing Problems and assist in progressing them appropriately through their lifecycle • Work alongside IT Security to assist in the efficient running of the Penetration Testing process to track progress of open findings through to closure and ensuring key stakeholders are updated throughout • Chair, co-ordinate and minute the Known Error Review Board to address and prioritise external Known Errors that affect the core FX settlement system and external member banks • Assist with logging, tracking and co-ordinating Problems that arise from a major ongoing project, migrating the FX core settlement system onto a new design built and developed in-house • Organise technical meetings between stakeholders across multiple time zones to investigate, eliminate and identify root cause• Produce and distribute multiple weekly and monthly internal and external facing reports in various formats• Work alongside the incident management team, ensuring the correct details are captured, assisting with the progression of incidents when necessary • Perform weekly trend analysis reporting on incidents, making recommendations and process amendments where necessary -
Problem Change Manager (Ftc)Freshfields Bruckhaus Deringer Aug 2015 - Apr 2016London, United KingdomProblem Management Responsibilities •Prioritise and investigate Problems, according to priority, through to resolution or error identification •Monitoring of progress on the resolution of Known Errors, Problems, linked Incidents and Knowledgebase articles •Work alongside Incident Management to ensure Problem Requests raised meet set criteria and are logged correctly against ITIL standards•Analysis and reporting of incident trend data to identify and eliminate root causes where required•Facilitating and coordinating technical meetings•Managing root cause analysis between technical teams•Carrying out proactive Problem Management using trend analysis techniques •Provide data and reporting of KPI’s and trends to Senior Management and the IT department as required on a weekly and monthly basis•Attend global Service Delivery review meetings to report on weekly progress of Problem Management including achievements and risksChange Management Responsibilities•Monitor the Change Management mailbox and respond to all incoming queries •Produce and maintain weekly CAB agendas prior to CAB to be considered and reviewed by IT staff•Chair weekly CAB meetings and take minutes of key points discussed •Managing, tracking and reporting of all change requests throughout their life cycle•Provide data and reporting of KPI’s and trends to Senior Management and the IT department as required on a weekly and monthly basis•Attend global Service Delivery review meetings to report on weekly progress of Change Management including achievements and risks -
Service Desk Analyst (Contract)Freshfields Bruckhaus Deringer Mar 2014 - Aug 2015As part of a fast-paced Service Desk team at Freshfields, we aim to deliver a world class service to all of our customers, dealing with an extremely high call volume from offices worldwide. This role demonstrated my ability to work within a highly pressurised environment due to business demands and deadlines that are set in place. The role imposes a huge focus on customer service to ensure all of our customer’s needs are met. I have obtained an understanding of Freshfields business requirements and how to convert IT issues that arise into comfortable working solutions.•Handling of complaints or major incidents reported by customers which impose a business/client impact•Retaining regular positive feedback from customers via our online feedback mechanism•Desk-side support provided to engage with customers on all levels when there is an urgent requirement•VIP Client support offered within internal meeting rooms in the London office•Actively involved in the CRM/Connect roll out and training of the Service Desk team•Proactive in suggesting and discussing new ideas that may improve the overall running of the Service Desk •Desksite/Filesite technical support and guidance with queries relating to the functionality of the system•MS Office 2003-2010 support including migration issues with a strong focus on Outlook and Word•Blackberry/IPad/Android assistance •Remote connection issues via VPN and RSA console•Citrix application/server support via Xen App / Xen Desktop
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Service Desk Supervisor (Ftc)Virgin Active Jan 2013 - Mar 2014Farringdon, LondonMy role at Virgin Active was initially on the Service Desk and I progressed on to be the Service Desk Supervisor. This aspect of my role made me responsible for being a point of escalation for the rest of my team. I was also involved in individual and team stats reporting, conducting regular 1st line team meetings and ensuring the team are working efficiently on a day to day basis by using methods of Call Quality Management. This role enabled me to demonstrate my analytical skills and ability to work with my team on a managerial level to issue continual improvement on the Service Desk.• Internal IT Service Desk supporting 120 Clubs Virgin Active Health Clubs across the UK• Supporting 7000 users including two Head Office’s• Desktop, laptop and thin client support via terminal services• Managing and supporting three separate membership systems, including general administration and setup of user accounts• Remote support for POS tills, entrance and booking systems• Network Troubleshooting/Patching• Liaison between users and 3rd parties to escalate issues that require further assistance and engineer visits• Processing departmental purchase orders and arranging couriers to collect hardware from site• Completing personal projects that are delegated to myself by management including documentation -
Incident Management TechnicianSelection Services Ltd. Jul 2012 - Jan 2013Bromley, United Kingdom• Outsourced Helpdesk for MyTime Active, David Lloyd Leisure, Celerant Consulting and Slough Community Leisure• Troubleshoot WYSE Terminals connecting to Citrix, Desktop PC’s/Laptops connecting to Windows Server 2003/2008• Provide support for Blackberry’s and iPhones/iPad’s• Active Directory and Exchange 2010 management – creating and editing user accounts.• TS admin to remote to users’ machine to assist with issues and offer guidance/training.• Remote configuration of printers.• Assisting senior colleagues with training of new staff• User configuration of company specific software and clients own bespoke software• Logging calls where applicable with 3rd parties and chasing until resolution• Use of Remedy (v7) to log, update and resolve calls.
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Service Desk And Desktop Support TechnicianMhra Oct 2011 - Jun 2012London, United Kingdom• Provide support for all company software including MS Office applications and escalating to 3rd Parties where necessary• Client facing support offered for laptops on our ‘drop in’ desk• Remote assistance through Citrix portal, troubleshooting Citrix issues• Blackberry setup and administration, basic training for new starters• Process New Joiner forms, creating accounts ensuring they are activated prior to the new joiners start date• Adhering to and maintaining company SLAs• Strict personal objectives set by Team Lead that must be achieved and maintained, reviewed regularly -
It Helpdesk AnalystTravelers Jan 2010 - Jul 2010Redhill, United Kingdom• Providing technical support to internal / external users• First point of contact for incoming calls / emails to all users and responding promptly providing technical support • Troubleshooting and diagnosing faults over the telephone, implementing first time fixes where possible • Maintaining IT systems used by the department ensuring data is accurate and up to date• Taking ownership of IT requests and prioritising them in accordance with procedures, seeing them through until resolution• Escalation of issues to appropriate teams and Senior Management where applicable• Investigating and implementing procedures to help reduce user issues and therefore calls to the Helpdesk• Liaising between users and various technical escalation teams• Carrying out user administration and new user creations including and maintaining and creating email profiles respectively• Documenting progress and statistical reports of outstanding calls to Supervisors / Management
Bethany Joelle Education Details
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Zenos AcademyNvq Level 3 -
Learning Tree InternationalItil V3 Foundation
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PeoplecertPrince2 Agile
Frequently Asked Questions about Bethany Joelle
What company does Bethany Joelle work for?
Bethany Joelle works for Uplift Community Homes
What is Bethany Joelle's role at the current company?
Bethany Joelle's current role is Head of Operations.
What schools did Bethany Joelle attend?
Bethany Joelle attended Zenos Academy, Learning Tree International, Peoplecert.
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