As Manager of Special Projects, I organized, led, and executed company projects that contributed to the successful day-to-day operations of the company and our portfolio of hotels. I focused on optimizing internal systems and infrastructure to deliver external results. Key Contribution: Initiated and executed the end-to-end launch of a customer service call center and info inbox, improving the average turnaround time for all guest relations by 200%.

-Trained, managed, and coached 33 AmeriCorps Members and 4 Team Leaders as they completed a challenging year of national service and leadership development, resulting in 100% of teams exceeding organizational goals-Analyzed student data to create individualized academic interventions for 300+ students to achieve academic proficiency in Math and ELA-Initiated relationship with new principal that contributed to collaboration with American Institute for Research and Institute of Education Sciences to facilitate all aspects of research grant (1% of applicants receive grant)-Collaborated with Data Evaluation team to improve systems for data collection and analysis across the site

-Tutored and mentored lowest performing 8th graders in a high need community, achieving Math proficiency across 100% of assigned students-Directed and create curriculum for three of the most successful after school programs; Youth Engineering, Girls Basketball Clinic, and Crime Scene Investigation Club -Elected representative for executive corps council, responsible for national improvements of the organization

• Assisted 40 first year students in their adjustment to college life and introduced them to campus resources • Implemented educational, social, and recreational programs to encourage academic excellence • Served as first responder to residential issues, community disputes, academic and personal crises• Collaborated with on and off-campus offices such as counseling, student activities, campus security, maintenance, etc.

• Mentored and counseled 15 first-year students for academic, co-curricular, and leadership involvement• Assisted faculty advisor in class logistics, including syllabus and course content planning

• Promoted from clerical work to assisting paralegals on transcribing depositions and preparing cases for trial • Handled confidential files for an international corporate litigation firm• Conducted and summarized research for attorneys • Invited to high profile meetings with clients and corresponding trials