Manage multiple teams responsible for business reporting and analytics, communications, quality assurance, process maps, and legal and regulatory change management (Promotion and expansion of prior role)-Execute on and provide thought leadership for corporate initiatives across 7 operational units-Develop and monitor production and control related metrics in line with organizational direction and departmental goals -Develop, implement, and sustain control frameworks to support… Show more Manage multiple teams responsible for business reporting and analytics, communications, quality assurance, process maps, and legal and regulatory change management (Promotion and expansion of prior role)-Execute on and provide thought leadership for corporate initiatives across 7 operational units-Develop and monitor production and control related metrics in line with organizational direction and departmental goals -Develop, implement, and sustain control frameworks to support regulatory compliance, protection of confidential information, tools administration, etc.-Partner and collaborate with support functions to achieve shared goals: Finance, Controls, Legal, etc.-Plan and facilitate business reviews and town halls for a global audience of over 1,400 employees-Produce newsletters and manage intranet content for global organization of 3,500 employees-Manage and direct quality assurance programs for 5 distinct operational functions-Drive employee engagement through recognition, feedback/survey analysis and response, and leadership development-Determine and execute against communication strategy tailored to various audiences from front line processors to executive management -Coordinate with attorneys and business contacts across 46 operational sub-processes to monitor regulatory developments and implement changes for timely compliance-Oversee evergreen maintenance of over 300 operational process maps Show less

Manage team responsible for oversight of metrics and business reporting as well as employee experience and communications (Promotion and expansion of prior role)-Develop and monitor production and control related metrics in line with organizational direction and departmental goals -Partner and collaborate with support functions to achieve shared goals: Finance, Controls, Legal, etc.-Drive employee engagement through recognition, feedback/survey analysis and response, and leadership… Show more Manage team responsible for oversight of metrics and business reporting as well as employee experience and communications (Promotion and expansion of prior role)-Develop and monitor production and control related metrics in line with organizational direction and departmental goals -Partner and collaborate with support functions to achieve shared goals: Finance, Controls, Legal, etc.-Drive employee engagement through recognition, feedback/survey analysis and response, and leadership development-Determine and execute against communication strategy tailored to various audiences from front line processors to executive management Show less

Manage team responsible for oversight of operational and control metrics and employee experience activities-Develop and monitor production and control related metrics in line with organizational direction and departmental goals -Drive employee engagement through recognition, feedback/survey analysis and response, and leadership development

Managed team responsible for drafting and executing sworn documents for judicial foreclosures-Oversaw execution of 200+ documents daily-Acted as department lead for new system design, testing and implementation-Designed and implemented employee scorecards-Worked with attorneys to understand ever-changing state and county laws and requirements-Reduced QC error rate from 13.7% to 8.8%-Reduced avg. execution time from 4.2 to 3.4 days

Managed team responsible for working with attorneys to process home equity loans through the foreclosure process-Oversaw foreclosure process, ensuring compliance with laws and company policies -Researched and resolved title issues for loans without title policies to confirm standing -Maintained and revised analyst queues to ensure even work distribution and efficiency-Wrote and revised procedures and developed training related to OCC required reforms and oversaw OCC mandated… Show more Managed team responsible for working with attorneys to process home equity loans through the foreclosure process-Oversaw foreclosure process, ensuring compliance with laws and company policies -Researched and resolved title issues for loans without title policies to confirm standing -Maintained and revised analyst queues to ensure even work distribution and efficiency-Wrote and revised procedures and developed training related to OCC required reforms and oversaw OCC mandated exception reporting-Tracked and reported on issues with attorney firms and drafted attorney alerts to notify firms of process changes Show less

Managed team responsible for planning and coordinating production schedule, reconciling and dispatching secure mail pieces, and performing quality assurance reviews and reporting.-Coordinated production flow to achieve maximum productivity-Managed timely dispatch of up to 150k secure, personalized packages daily-Oversaw evergreen process for 50+ departmental procedures and forms-Worked with vendors to maintain strict adherence to material quality and delivery specs-Built and… Show more Managed team responsible for planning and coordinating production schedule, reconciling and dispatching secure mail pieces, and performing quality assurance reviews and reporting.-Coordinated production flow to achieve maximum productivity-Managed timely dispatch of up to 150k secure, personalized packages daily-Oversaw evergreen process for 50+ departmental procedures and forms-Worked with vendors to maintain strict adherence to material quality and delivery specs-Built and maintained production forecasts and staffing models; evaluated and responded to capacity requests for various products-Created on-the-fly solutions for unexpected business partner change requests-Developed and maintained production quality assurance program and reporting Show less

Managed team responsible for operating equipment used to personalize/emboss credit cards, prepare for mailing, and dispatch timely to customers.-Oversaw daily operations of card personalization and fulfillment-Trained and supported staff on the operation of three types of automated equipment-Ensured strict quality and security standards were met

Managed a team responsible for automated, mechanical insertion of bank and credit card statements into envelopes and timely dispatch of mail pieces to customers. (Continued prior role when JP Morgan Chase acquired Bank One)-Communicated and documented policy and procedural changes-Created and maintained databases-Managed inventory-Supported system and product implementations

Managed a team responsible for automated, mechanical insertion of bank statements into envelopes and timely dispatch of mail pieces to customers.-Communicated and documented policy and procedural changes-Created and maintained databases-Managed inventory-Supported system and product implementations

Participated in rotational training program for high potential technology and operations managers