Beth M. Email & Phone Number

Tukwila, Wa, Us

Madison, Wisconsin, Us

• Azure Resource Management • Google Workspace Management • M365 Account Management • JumpCloud User Management

Plano, Texas, Us

• Datacenter Migration • M365 Migration • M365 Management & API Integrations • Network Management • Server Deployments WinOS10/Server 2016/2019 • API Scripting with Verified and In-House Apps • M365 SSO Deployments • Data Recovery • Security & Compliance Config in M365 • AWS Data Backup Deploy with S3 • Use of core technologies via GUI and CLI. • Windows PowerShell and PowerShell Core. • Windows Event Logs • Package management functionality across Windows & iOS with Kaseya • Windows Update with Kaseya • Windows Performance analysis using built in performance counters • Design, Build & Manage Windows/Linux machines in Vmware hosts (ESXi 6.7+) & virtual machines • Manage vendors & account services to renew certificates & licensing (true-ups & new accounts) • Network connectivity for both private and public networks • Cloud computing in Azure, Amazon Web Services, Google Cloud Platform • Understanding of trend analysis in an enterprise environment as related to: • Event Log Analysis in Windows Event Viewer & Sumo Logic • Performance Analysis • Network trace analysis • Application installation, configuration, and performance analysis • Enterprise monitoring, management, SIEM or AIOps solutions • Advanced Windows or Linux administration/configuration such as clusters and directory services • Container solutions such as Docker & Kubernetes • Mail & Distribution Management and Security in Office 365 • User account management in Office 365 & On-prem AD (hybrid model)

Charlotte, Nc, Us

• Managing 1000+ servers/10,000+ databases/100,000+ mailboxes at the Enterprise level for our Global Work-Space Services IT Operations team • Working currently with only a 3 person team (myself included), we manage all aspects of Exchange 2010 & 2016 mailflow, database configuration, cluster failover and alert monitoring • Extensive troubleshooting and management of Windows Severs • Extensive troubleshooting and management of Exchange, SharePoint, office 365, Failover Clustering, Certificate Services, IIS, and other related technologies. • Managed excellent time management skills and ability to balance multiple priorities • Coordinated a diverse team environment with the ability to meet deadlines • We manage system alerts for overall server health and resource usage and resolve all issues directly from the server side with the use of default Administrative tools or with the use of PowerShell • Monitoring alerts set through SCOM for technologies such as Exchange 2010, 2016, Skype/Lync, Blackberry Services, Regulated Messaging, SharePoint, & SQL • Simply put, we manage the servers, all software installed on the servers as well as the company’s databases, and backup & recovery of all databases and systems • Everything at Bank of America has a redundancy system in place. We keep everything in a healthy state to prevent service degradation and system failure.

• Exercising sound judgment and following operational practices and procedures • Administration in all aspects of maintaining a Microsoft Windows Server environment in a hybrid config • PowerShell and VBScripts to perform various administration, reporting and automation tasks • Enterprise toolsets such as: VMWare vCenter, Blade Logic, SCCM, SCOM, Service Now • Experience with following a build process: plan, build and implement physical and virtual Windows servers • Enforced security controls and maintained operation readiness • General support activities to restore service in break/fix situations • Managed Quality Assurance, performance analysis, and security remediation of Windows Servers • Managed 24×7 on-call support for Windows Server • Created documentation for various server processes • Assisted with Windows Server business continuity exercises, as needed • Engaged in Audit and control related activities • Extensive experience with VMWare vCenter • Extensive experience with MS Clustering and Load Balancing • Extensive experience with SQL clustering (Always On) • Extensive troubleshooting and management of HP hardware(standalone/Blades) • Extensive troubleshooting and management of Windows Sever and Active Directory including Local Group and Security Policies, Security hardening and Remediation • Extensive troubleshooting and management of Exchange, SharePoint, office 365, Certificate Services, IIS. • Managed excellent time management skills and ability to balance multiple priorities • Coordinated a diverse team environment with the ability to meet deadlines • Daily tasks troubleshooting rack server hardware (HP, Dell, etc.), network interfaces, cabling and components (TCP/IP, DHCP, DNS, WINS), Windows Server 2003, 2008 and/or 2012 (R2) • Managed Windows Server hardware and software problem determination, capacity planning, and root cause analysis • Managed Storage Area Networks and Virtualization

Redmond, Washington, Us

• Office365 Cloud Services Support Engineer • Remote support for all customers small, mid, and large businesses • Guide and Assist in migrations from on-premises Exchange, Terminal, Domain Controllers & AD servers to Office 365 online services • Support network administrators in new setups for Office 365 Business accounts • Selecting the right subscriptions based on company needs and budget • Migrating/Creating new user accounts • Purchasing and Assigning individual licenses and Volume Licensing for organization • Aid non-profit organizations in purchasing services and verification process for software discounts and -enrollment through TechSoup • Creating rules and resolving issues with Mail Flow, Mail Rules, Inbound & Outbound Connectors • Setup/Troubleshoot DNS config to/from Domain host provider to Office 365 servers • Assist in data recovery with Exchange Online Archiving • Data Loss Prevention with retention policies and security policies • Information Rights Management with email administration & mobile device policies • In-Place Archiving to reserve email accounts exceeding 1TB of data • Importing/Exporting User Accounts & Mail accounts via .pst or .csv • Azure AD services, migration & sync for hybrid environments • SSO – Single Sign On with hybrid environments to provide end users 1 set of credentials over all devices

· VMware vSphere, View, Site Recovery Manager, Capacity Planner, vCloud· Microsoft Hyper-V, VDI, Application Virtualization and Terminal Services· Storage, (NAS, SAN, Fiber Channel, iSCSI), Dell, EMC, NetApp, HP and IBM· Cisco Ironport – used to monitor and report for web activity and email security including blacklisting, whitelisting, setting filters & assigning proxy IP addresses · Networking, IP, VPNs, DHCP, DNS, SSL, PKI, network routing, firewalls and switching. Layer 2 and Layer 3. Firewall & Load Balancer devices such as Cisco, Juniper, F5 and Brocade· Microsoft SQL Server RDBMS installation/configuration, patching, troubleshooting, performance tracking/tuning, back-up/recovery and remote monitoring· Microsoft Active Directory and Exchange, including High Availability and Clusters· CommVault backup & recovery, snapshots, de-duplication, replication, archiving, analytics and tiering· UNIX, Linux, Solaris, and Oracle Linux· Microsoft Forefront Security Suite, Cisco ASA, Checkpoint and compliance for PCI-DSS· ITIL operations, service desk, incident management, change management and compliance · Monthly review of performance and uptime and ensuring the customers’ Infrastructure supports the contract agreement· Supported sales teams on the technical design of new projects and infrastructure upgrades using nD and industry best practices· Overseeing Infrastructure deployments for new projects within existing customers· Documenting solution run books to support Level 1 and Level 2 remediation· Performing reviews of the Cloud Services performance and pro-actively making recommendations on how to improve efficiency or lower financial expenditure· Mentoring and supporting junior engineers· Assisted in scoping, designing and implementing various types of SOW and T&M based projects

• Configure and monitor network and network devices for connectivity, content, and alerts via 3rd party remote monitoring portal using VPN tunneling • Troubleshoot connectivity issues • Revise & Edit advertising content such as tickers, animation, video streaming & RSS feeds • Manage 3rd party technical dispatch team during site surveys, installations, and equipment recovery • Process and Follow up on all new potential customers via interest forms and email • Create & Process all contracts for new customers • Create and manage new accounts, new setups and purchase orders • Shipping/Receiving of equipment to and from sites • Onsite support for nearby customers in DFW area as needed • Technical dispatching to sites across U.S. via SalesForce using Avaya VoIP Phone System & Software • Account Management via SalesForce for new and existing contracts

Palo Alto, Ca, Us

• Configuring New Employee Accounts on Bank of America Network • Cisco Ironport S650 – used to monitor and report for web and email security including blacklisting, whitelisting, setting filters & assigning proxy IP addresses • Microsoft SCCM, SCOM, SCVMM and SCSM • Troubleshooting Software Issues & Break/Fix • Windows Migration (5,000+ PC’s) & Re-Imaging • Automated Software Distribution (SMTools, CMTools, & ESupport) • Data Recovery & System Data Wipes (G-Disk & BandZapper) • System Installation & Updates

Taipei City, Taipei City, Tw

• Troubleshooting, Break/Fix & System Resets • Software Installation & Updates • Hardware Repair • Quality Assurance & Inspection • Consistently Exceeded Production Goals on a Weekly & Monthly Basis

Burleson, Tx, Us

• Configure, maintain and support computers and peripherals within office environment • Identify end user needs and implement technical solutions and support for computer and telephony systems • Monitor network and system availability and implement corrective measures as needed • Administer servers, desktop computers, printers, routers, switches, firewalls, phones, software deployment, security updates and patches • Assist in the configuration and maintenance of telephony environment, including management of in-house and cloud based VOIP PBX systems • Network and system security, firewalls, VPNs, virus scanning, intrusion detection systems • Windows domain administration, configuration of authentication and directory services • Email system configuration for users in Microsoft Exchange or similar platform • Hardware troubleshooting, configuration and maintenance • AD administration including user creation/deletion • Network configuration, IP address assignment, routing and remote connectivity • HTML, SQL, ASP.net and Java • Software revision control and deployment systems

Lisle, Illinois, Us

• Provide technical support on standard software applications, hardware and network issues • Diagnose and resolve errors and problems in a timely manner • Routine systems administration • Author and maintain IS documentation • Assist technology team with IS initiatives

Network And Telecommunications Management, Computer Systems Networking And Telecommunications

Network Configuration And Routing Protocols, Network Engineering