Bethany Haywood Email & Phone Number

Virginia Beach, Va

As a member of our Procurement Department, my responsibilities include but are not limited to, obtaining price quotes from various vendors, comparing quotes, lead times, and costs to determine the best vendors for the project, negotiating with external vendors to secure advantageous terms and volume discounts, creating Purchase Orders and updating project Bill of Materials for our Rail, Maritime, Controls & Automation, and Government contracts. Additionally, I collaborate with Project Managers to ensure clarity of the specifications, costs, lead time, and warranties for project materials. I also serve as the Team Coordinator for our department to ensure all incoming tasking is captured and assigned to our various team members.

Virginia Beach, Va

I served as the Office Manager/Operations Support/Lead Travel Coordinator (yes, I wore many hats!) for The GBS Group in Virginia Beach, Virginia. My typical day consisted of assisting everyone from Executive Management to our field engineers. I provided general administrative duties, coordinated offsite meetings, luncheons, customer meetings, and fundraisers. I was also responsible for ordering/maintaining office/break room supplies for our various locations, assisted with the onboarding process for new employees, and performed general clerical duties as needed. I coordinated office maintenance/repairs and secured temporary housing for our various locations. Serving as the Lead Travel Coordinator for employees, I researched and booked domestic/international travel, provided travel cost estimates for proposals, negotiated hotel rates, etc. Previously at GBS, I also served as the Human Resource Administrator where I coordinated the onboarding process of all new hires, processed employee and benefit enrollment paperwork, maintained employee records, and annual Open Enrollment. My role at GBS has evolved over the years and I am very thankful for the opportunities to assume new responsibilities. I am fortunate enough to not only love my job, but truly enjoy the wonderful people here. The GBS Group provides a fantastic team atmosphere that I am proud to be a part of every day.

As the Office Manager, I coordinate the day-to-day processes in a busy office with about 30 employees. At BEI, we manufacture custom window treatments, motorized shades, draperies, cubicle curtains, custom bedding, A/V equipment, etc. BEI has been in business for almost 40 years and is located in Newport News, VA. As the Project Coordinator I assist the Estimating/Project Management departments by coordinating incoming bid invitations, job assignments, clerical and administrative needs.

Supervised 3 admin positions. Coordinated the printing, binding & shipment of marketing materials to sales team and potential/existing clients. Responsible for new hire interviews, benefits enrollment,local payroll tracking and reporting, yearly performance reviews and terminations. Ordered all office supplies/equipment. Organized all office functions: holiday parties, client Open Houses & training sessions. Arranged all client mailings from regional office. Scanned, filed, faxed and made copies when necessary. Served as backup for Receptionist: answering a multi-line phone system for all incoming calls, greeting visitors, sorting mail, mailing packages and filing. Responsible for arranging all appointments and maintaining the calendar of the COO. Coordinated/booked domestic/international travel for many members of upper management. Responsible for taking minutes at all staff meetings. Prepared all outgoing correspondence for the COO.Communicated and met with clients on behalf of COO.

Responsible for maintaining the employment records for all employees. Conducted New Employee Orientations for all new hires. Processed time sheets and payroll reports for all employees. Researched insurance and benefits questions on behalf on employees. Entered employee information into PeopleSoft database. Served as liaison between managers and employees to resolve disputes. Assisted in coordinating charity events partnered with my employer and local organizations.

Supervised 6-8 employees. Responsible for overseeing the customer service and retention departments. Trained new employees on customer database. Instructed employees on how to handle each customer phone call: new subscriptions, cancellations, complaints, service requests, instructions to newspaper carriers, etc. Coordinated dispatching messages to carriers on a daily basis. Trained retention employees how to retain customers and collect past due balances. Coordinated customer mailings.

Responsible for answering incoming customer phone calls. Receipted payments from walk-in customer requests. Entered new subscriptions and service requests into customer database. Processed customer service requests, resolved complaints and called independent carriers to convey special instructions. Served as backup Receptionist by answering multi-line phones, sorting mail and assisting in client mailings.