●Extensive use of Excel to develop metrics and analyze engineering data, such as reliability and logistics data.

● Provided reliable and efficient technical support by utilizing advanced diagnostic tools and problem-solving methods to identify and resolve hardware and software issues.● Coordinated and executed software/hardware repairs of up to 10 computer units simultaneously.● Utilized a proactive approach to hands-on repair on complex computer builds, conducting regularmaintenance and hardware upgrades to prevent future failures.● Apple Certified iPhone Technician and Samsung Certified Technician - diagnosed and resolved hardware and software issues for various models of Apple and Samsung devices.

● Triaged customers’ problematic electronics and determined immediate solutions.● Implemented successful sales strategies by effectively communicating the value of tech support services.● Provided comprehensive training and support to individuals on computer hardware and maintenance, resulting in improved system performance and decreased downtime.

● Taught weekly Calculus tutoring sessions and provided constructive feedback on student performance.● Leveraged communication skills to foster positive relationships with students, resulting in improved exam scores and academic achievement.●Coordinated with a professor to create supplementary materials and resources that fostered active learning.