Bethany Cross Email & Phone Number

Texas, United States

• Enhanced Process Efficiency: Designed automated data workflows using Alteryx, integrating data from Jira, Oracle, and JDE, saving over 10+ hours weekly by eliminating redundant data entry tasks.• Data-Driven Decision Making: Created and maintained datasets in Excel to track engineering performance metrics (on-time delivery, SLA compliance, ticket statuses), providing actionable insights to management.• Cross-Departmental Training: Collaborated with Customer Service and Plant Managers to train 50+ new hires on Jira navigation and reporting, ensuring consistent usage and data entry accuracy.• Standardized Reporting Framework: Authored and distributed comprehensive SOPs for both new and existing employees, enhancing operational consistency and providing clear process guidelines.• KPI and SLA Optimization: Partnered with managers from various product lines (Chokes, Valves, Pumps, Sentry/Yale, Closures) to define and implement SLAs, improving accountability and process transparency.• Streamlined Reporting Structure: Managed the creation and maintenance of real-time reports in Jira, optimizing front-end data visibility and supporting efficient project management.

• • Managed Workflow Projects: Led workflow projects to ensure accuracy and compliance with management requirements, successfully delivering 100% of projects on time or ahead of schedule.• Stakeholder Communication: Liaised with stakeholders, including McDonald’s Product Vendors, Centralized Purchasing, Distribution Centers, and customers, to resolve issues and gather missing information, resulting in 100% client satisfaction.• Data Auditing: Audited tax and banking information in the Address Book for Vendors (A/P) and Customers (A/R) using SQL and Excel, ensuring data integrity and compliance.• KPI Reporting & Analysis: Created Key Performance Indicator (KPI) trackers and dashboards for weekly activity progress and budget performance reporting using Microsoft Excel and PowerPoint.• Enhanced Compliance Tracking: Implemented data management and performance tracking procedures, increasing participation in Asset Integrity activities from 50% to 85% within 6 months.

• Standardized Data Reporting: Revamped data management practices, resulting in a 40% increase in reporting accuracy.• Facilitated Team Integration: Trained and mentored 3 new team members, accelerating their productivity and reducing onboarding time by 30%.• Enhanced Supplier Engagement: Successfully managed strategies for 18 distribution centers, leading to a 15% increase in supplier collaboration and engagement.

• System Configuration & Maintenance: Supported the IT Manager by configuring and maintaining hardware and software, performing routine system backups, and troubleshooting issues.• Process Automation & Collaboration: Developed automation scripts to streamline workflows and updated databases, working closely with the web design team to enhance system functionality.• Recognized for Excellence: Awarded "Intern of the Month" for outstanding performance, exceptional technical support, and proactive problem-solving.• Hardware Installation & Support: Installed and configured computer systems for new hires, ensuring seamless onboarding and integration with company infrastructure.

Bachelor Of Science - Bs, Computer And Information Systems Security/Information Assurance, 3.0

Activities and Societies: ➥ Delta Sigma Pi, Fraternity ➥ Resident Assistant (2yrs) ➥ Student Ambassador ➥ Peer Mentor ➥ Campus Girl Scouts.

High School Diploma