- Conducted generative research, including in-depth interviews with diplomats and analysis of market and community trends. Analyzed findings to provide business oriented insights that prioritized problems and guided the development of MVPs and MMPs for both the primary and secondary products.- Performed comprehensive interviews to determine evaluative research, including analyzing and synthesizing data to assess viability of primary product. Applied insights to iterate and refine medium-fidelity wireframes and prototypes, resulting in validated design concepts that effectively met user needs and business goals.- Developed user stories, scope, and acceptance criteria for features within the primary and secondary products, leading to the creation of diverse design concepts and solutions. This process resulted in initial sketches, wireframes, and low-fidelity prototypes, allowing for exploration of various approaches and refinement of the design direction based on team feedback.-Created detailed development requirements document for developers to translate primary product designs into a functional product. Resolved design issues during development, resulting in a product that aligned with the design vision and effectively met user needs and business requirements.

- Collaborated with stakeholders to understand their vision and objectives, leveraging analytical skills by evaluating students' levels, curriculum, and materials to strategically plan steps needed to successfully achieve the set goals. This approach, combined with continuous communication with stakeholders, resulted in the creation of original, high-quality learner-centered materials and projects that met 100% of their goals.- Integrated insights from diagnostic and formative assessments to develop materials that expand learner knowledge, enrich the overall learning experience, and inform specific actions to address skill gaps and organizational needs.- Conducted comprehensive research, analysis, and synthesis of emerging technologies and learner-centered methodologies to enhance instructional materials. This included developing presentations, interactive games, and communicative exercises, which resulted in a notable increase in learner engagement and active participation.- Managed multiple projects across diverse learning levels and styles, meticulously documenting each phase to ensure seamless tracking and efficient project management. Additionally, solicited and recorded feedback to enable continuous refinement of materials and optimize teaching techniques.

- Reviewed applicants eligibility and facilitated extensive interviews with candidates to evaluate their prior experience and transferable skills, aligning them with the team's identified needs for key qualities in new members and the requirements of open positions to ensure role suitability, improve team efficiency, and enhance overall team performance.- Established weekly meetings with internal and external stakeholders and implemented asynchronous feedback channels to ensure alignment and assess potential risks. This approach unified the product vision and secured the client’s continued engagement with the organization.- Enhanced productivity and streamlined workflows by developing a detailed onboarding guide covering the project charter, deliverables, and tools. These initiatives improved collaboration, information flow, and onboarding efficiency, providing a deeper understanding of the project and culminating in the successful completion of early product versions within 5 months.- Facilitated planning for early and market-ready product versions by writing foundational documents like the high-level project charter and project plan. This approach expedited delivery and saved the client over $20K.

- Optimized communication between the UXD, UXW, and Project Management teams by implementing documentation processes that ensured collective access to essential information. This approach enhanced decision-making efficiency and maintained alignment throughout the project.- Collaborated with the PM team to implement the Scrum framework, ensuring alignment throughout the project. This approach enabled regular communication, defined a clear roadmap with attainable deliverables, and ensured stakeholder engagement for future phases. - Oversaw an audit and analysis of the hand-off documentation process, collaborating with the PM team to identify blockers during the onboarding process. Applied insights from research to improve navigation and comprehension of our resource platform, reducing the onboarding time for subsequent phases.

- Collaborated with stakeholders and department team members to strategize precise courses of action aimed at achieving project objectives and goals, ensuring alignment and effective project management.- Designed and facilitated the course 'TESOL Methods' for teacher trainees, introducing diverse EFL pedagogies and teaching techniques, like S.M.A.R.T., to evaluate teaching methods and establish attainable goals in the classroom, resulting in a 75% passing rate and fostering ongoing professional development.- Collected feedback from participants throughout the course to improve future lessons and activities, analyzing and synthesizing their experiences and needs for program adaptability.

- Consulted with stakeholders and department team members to strategize actionable plans for achieving project objectives and goals, fostering alignment and collaboration.- Developed and facilitated the course ‘EFL and Intercultural Awareness’ to teacher trainees, employing inclusive teaching methods in EFL, emphasizing gender, race, and immigration where over 80% of the participants successfully passed their final project.- Developed and delivered the course ‘Assessment and Testing’, instructing participants on language assessment fundamentals, performance-based tasks, and rubric usage, resulting in a 75% exam completion rate, demonstrating material understanding.- Designed and facilitated ‘Professional Ethics and Values in Education’ course, empowering participants to demonstrate mastery by creating a podcast, video, or presentation, leading to increased engagement and diverse expression, with over 90% of the class passing their final project.- Gathered feedback from participants throughout each course to understand their experiences and needs within the program, ensuring continuous improvement and alignment with stakeholder and student expectations.

- Developed diagnostic, formative, and summative assessments to evaluate participants’ language level and identify organization needs.- Incorporated materials provided from the stakeholder with performance-based and communicative tasks to ensure participants could use their new language skills in a range of professional settings.- Identified and documented learning achievements by reporting outcomes and feedback.