Bethany Skaff Email & Phone Number

Columbus, Oh, Us

Columbus, Ohio

Customer Experience• Built out customer service department, creating processes and a culture that empower representatives to efficiently resolve inquiries, all while connecting customers to the stories we tell through our graphics and content.•Implemented AI and automation utilization to create team efficiencies, promote scalability, and reserve agents for more complex or personal interactions.•Aggregate and disseminate customer data to other departments to identify opportunities for improved efficiencies and overall customer experience.• Implement system changes that impacted daily workflows company wide.• Manage team of customer service representatives, leading performance and best practices based on KPIs and accountabilities.• Drive revenue and build brand loyalty by creating a personal customer experience that removes barriers to purchase.Team and Culture• Drive culture change through developing and implementing initiatives that advance both our individual team members and company.• Collaborate with leadership team on developing and rolling out company Mission, Vision, and Values.• Create team moments for connection, appreciation, and straight up fun!• Organize and create content for all-team meetings aimed to provide a space to bond, align on goals, and celebrate wins.• Created the brand’s first DEI Resource Group, bringing team members together to intentionally develop a diverse, equitable, and inclusive workplace.• Collaborate with outside partners to create team moments for development, learning, and community engagement.

Dublin, Oh

Libre is dedicated to providing comfortable, functional clothing for dialysis and chemotherapy patients that can be worn both during and outside of treatment. Libre products are designed with discreet zippers that allow nurses and doctors to easily access treatment sites while keeping the patient warm and comfortable. As a founding member, I helped build the business from conception, wearing many hats in the process. My primary responsibilities were in managing the production process. From design to delivery, I managed the product technical packages, communications and contracts with vendors and manufacturers, shipment logistics, and billing accounts. In addition, I managed customer relations, including order and shipping status; disputes, refunds and exchanges; and customer inquiries.

Ba, Psychology, Minor In Entrepreneurship

Activities and Societies: Big Sister in the Big Brothers Big Sisters program

Study Abroad Program Through The Richard T. Farmer School Of Business

Education record