Bethany Smardon Email & Phone Number

Bristol, England, United Kingdom

• Monitors BA project progress by tracking activity, resolving problems, publishing progress reports and recommending actions• Maintains business analysis documentation, standards and ensures the quality of these documents within each project• Analyses, understands, documents, and communicates the operational and financial impact of any changes in a clear and succinct format• Supervision of team members to ensure project deadlines are collectively met, facilitating review of accuracy of requirement documentation• Producing models to support requirements such as UML Use Case Diagrams and Descriptions, Activity Diagrams and Class Models as well supporting the delivery of Entity Relationship Diagrams (ERD)• Facilitates the business priority group for identifying product roadmaps• Facilitates the process group responsible for improving systems and processes by studying current practices, alongside required stakeholders and documenting modifications where appropriate• Presents key milestones and findings in board meetings to ensure timely and informed decisions• Applies the appropriate methodology based on the project’s objective, timescales and workstream• Responsible for understanding the complexities around integration of systems and working closely with the IT team to make sure the requirements are understood and met• Collaborating with UX designer, developers, and software architect to ensure that the user experience and solutions are in line with business requirements• Working with off-shore developers and ensuring understanding of the requirements to ensure a successful product delivery and acceptance• Delivering end to end enterprise level cloud-based software solutions from conception to delivery• Mapping data migration between schemas to facilitate the upgrade of clients between version of the product, largely utilising APIs

Bristol, United Kingdom

• Analysing, documenting and updating business processes (within activity diagrams and workflows) to improve efficiency within the our business and our customers• Elicitation of requirements from key stakeholders within varied approaches such as workshops, interviews, survey, documentation etc to meet their needs within the configuration of the cloud-based product• Organising gap analysis workshops with stakeholders to drive out requirements to improve existing process and identify new business processes • Delivering training sessions to assist client administrators with understanding and adopting new functionality to support their desired process for workload management (higher education sector)• Driving the adoption of a business analysis phase within all client projects for the delivery of the bespoke implementation of cloud-based products• Managing multiple projects with varied priorities to ensure all deadlines will be met according to the plan and in accordance with the estimate required against the budget• Writing detailed specifications for product configuration against client requirements and testing against these specifications following completion

Bristol, Bristol, United Kingdom

• Manage the support team and resources to ensure that the Support desk is covered at all contracted times• Ensure that all Support Processes and Procedures and adhere to and are fit for purpose• Ensure that all product and support manuals and documentation are kept up to date and are of an appropriate standard• Ensure that client portal are maintained to an appropriate level with up to date and relevant help and FAQ sections• Provide weekly reporting on time and in the correct format as agreed to the Head of Client Services• Ensure all support calls and emails from clients are responded to appropriately, professionally and within Company SLAs• Have a high level of knowledge on all Simitive products

Bristol, United Kingdom

• Ensure that all Support Processes and Procedures are adhered to• Work with the Support Team to ensure client portals are maintained to an appropriate level with up to date and relevant help and FAQ sections• Ensure all support calls and emails from clients are responded to appropriately, professionally and within Company SLAs• Ensure that all support calls are correctly logged on the Simitive Support system• Provide support with Client data migration and on-boarding process• Ensure Client teams are kept informed of Client issues, requests or information• Ability to provide exhaustive and complete troubleshooting before escalation and ensuring all escalation procedures are adhered to