• Utilize systems and procedures to conduct research and analysis onescalated complaints for small business deposit product customers• Document complaints that accuse of federal regulation noncompliancewhile managing and reporting risk in a timely manner• Communicate with complainants to gather information, identify rootcauses, and deliver resolutions in a professional and empathetic manner• Compose eloquently written resolution letters• Effectively communicate with… Show more • Utilize systems and procedures to conduct research and analysis onescalated complaints for small business deposit product customers• Document complaints that accuse of federal regulation noncompliancewhile managing and reporting risk in a timely manner• Communicate with complainants to gather information, identify rootcauses, and deliver resolutions in a professional and empathetic manner• Compose eloquently written resolution letters• Effectively communicate with other business areas to obtain additionalinformation to aide in case and account research• Served as a subject matter expert for a two-month effort to train andassist a peer on the team• Worked as a quality leader on the team, analyzing quality assessmentreports, identifying trends, and sharing data with management and peers Show less

• “Customer Experience” Manager duties: ensured a top-notch customerexperience, oversee and coach on selling and conversion techniques• Planned and executed all store events and fashion shows• Reviewed daily, monthly, and quarterly sales goals, created action plansand competitions to aid in meeting and exceeding goals• Processed shipments and merchandised the sales floor daily, creatingeasy-to-shop displays for both parent and child• Conducted interviews with… Show more • “Customer Experience” Manager duties: ensured a top-notch customerexperience, oversee and coach on selling and conversion techniques• Planned and executed all store events and fashion shows• Reviewed daily, monthly, and quarterly sales goals, created action plansand competitions to aid in meeting and exceeding goals• Processed shipments and merchandised the sales floor daily, creatingeasy-to-shop displays for both parent and child• Conducted interviews with external candidates and assisted in hiringdecisions, training, and developing for future roles within the company Show less

• Used product knowledge and GUEST selling model to drive conversion,assisted in training on these techniques• “Place” Manager duties: document filing and retention, Loss Prevention,processing transfers and shipments, daily sales reporting

• Built and enhanced relationships with new and recurring customers• Worked independently, multitasked in a fast-paced manner to ensurecustomer satisfaction

• Assisted in overseeing apparel departments and building a strong team• Lead the merchandising of the sales floors to drive sales• Planned and lead sales floor walks with district and regional leaders,created and presented action plans for areas of opportunity• Conducted interviews with external candidates and assisted in hiringdecisions, training, and developing for future roles within the company• Partnered with Loss Prevention to identify opportunities and prevent… Show more • Assisted in overseeing apparel departments and building a strong team• Lead the merchandising of the sales floors to drive sales• Planned and lead sales floor walks with district and regional leaders,created and presented action plans for areas of opportunity• Conducted interviews with external candidates and assisted in hiringdecisions, training, and developing for future roles within the company• Partnered with Loss Prevention to identify opportunities and prevent loss Show less

• Acted as the HR representative within the store, embracing andpromoting Nordstrom's open-door policy• Reconciled corporate cards monthly, researched variances andconnected with appropriate parties to ensure accuracy and prevent loss• Managed all steps in the hiring process- posting requisitions, schedulinginterviews, presenting offers to selected candidates, completing new-hirei-9's and paperwork, ensuring a smooth transition into the position• Tracked and reviewed… Show more • Acted as the HR representative within the store, embracing andpromoting Nordstrom's open-door policy• Reconciled corporate cards monthly, researched variances andconnected with appropriate parties to ensure accuracy and prevent loss• Managed all steps in the hiring process- posting requisitions, schedulinginterviews, presenting offers to selected candidates, completing new-hirei-9's and paperwork, ensuring a smooth transition into the position• Tracked and reviewed employee timesheets and communicated anydiscrepancies to appropriate leaders for review• Planned and executed all store meetings and events, assisted with othercompany events in the surrounding areas• Booked travel for company leaders• Created social media posts to promote store events and sales Show less

• Assisted in overseeing the department and building a strong team• Lead the merchandising of the sales floor daily to drive sales• Conducted interviews with applicants and assisted in hiring decisions• Participated in sales floor walks with district and regional leaders; createdaction plans to address areas of opportunity

• Introduce Nordstrom's culture and values into the community• Educated customers on the benefits of the Nordstrom Rewards program• Assisted customers throughout the store, upselling to increase sales• Merchandised the sales floor to create visually appealing displays

• Served as a leader, coached on selling techniques to increase store sales• Developed visual merchandising skills by utilizing company plannograms• Processed freight in a quick and efficient manner, ensuring accuracy ofshipments to prevent inventory discrepancies and company loss

• Assist customers with outfitting, add on to increase store sales• Keep store condition and cleanliness at its finest to ensure an easy shopping experience for the customer• Assist with floor sets, freight processing, and annual inventory