Bethany Wiles Email & Phone Number

Portland, Me, Us

Portland, Maine Area

Global Employee Engagement SurveyGlobal Cultural CampaignGlobal Performance Management ProcessGlobal HR Technology Implementations (Cornerstone Performance Suites)

Portland, Maine Area

Department Management• Worked with senior leadership to align training goals with the company’s strategic plans.• Aligned training requirements across all U.S. and global locations.• Created global training calendar to ensure 100% compliance with industry regulated security and compliance trainings.• Created and maintained policies and procedures.• Created and managed department budget.• Remained abreast of changes to industry training requirements per location and/or department.• Lead the Junior Achievement partnership including; introduction of the company presentation to students and teachers, matching employee volunteers with students, rotation job shadowing schedule and end of the day awards.• Managed all administrative functions; attendance tracking, training related inquires, meeting notes, project management, training reports to managers and senior leadership.Instructional Design• Utilized both the ADDIE and SAM models to design trainings; New Hire Onboarding, Customer Service specific to each department, Workplace Etiquette, Security Awareness, Code of Conduct, ETA Sale Certification Prep Program, Company Overview, Excel Program. • Facilitated trainings in-person and virtually.• Partnered with Subject Matter Experts to create training that meant their specific goals and engaged the audience.Learning Management System• Vetted, negotiated and closed the purchase of the organization’s first Learning Management System (LMS).• Global implementation and launch of LMS including; design of custom login page and custom welcome and content selection per SME and industry requirements as well as added the first professional development courses.• Maintained LMS as the sole administrator for 2,000 + employees requiring content updates, design updates, language transitions, course registrations, reports, creating online organization specific curriculum, management of mandatory signed policies.

Portland, Maine Area

Main point-of-contact for high transaction and sensitive relationship merchants regarding PCI compliance. Creates training materials and programs for internal employees, external agents and clients.• At the request of upper management, created a Policies and Procedures manual as well as PCI training presentations for the Loss Prevention department.• Developed a diagram of the ecommerce process for use as training materials which was passed on to a third party forensic auditor and became a major part of official reports seen by card brands Visa and MasterCard.• Updates training materials for use by 400+ agents and provides continuous “on-the-spot” training on a daily basis to enhance staff understanding of validation processes and to improve departmental efficiency.• Identify training needs within the Compliance Department, create the training material and roll out training to the department and company, as needed. • Developed company-wide Security Awareness Training.

• Analyze the risk versus the profit of the high risk merchant portfolio and provide recommendations to both the merchants and executives on action needed.• Proactively educated merchants on how to limit chargebacks and avoid becoming an Excessive Chargeback Merchant by either Visa or MasterCard.• Successfully worked two merchant accounts out of the Excessive Chargeback Programs, resulting in their continued ability to process credit cards and an increase to PowerPay’s monthly revenue. • Completed the Underwriting Policies and Procedure Manual.

Conducted review and analysis on prior day’s transaction activities in order to identify potential existing risks and worked with merchants in order to determine a solution to eliminate possibility of loss. Gained valuable knowledge of the merchant process and established self as a valued employee.

• Ensure timely collection financial documentation from clients and assisted with the Underwriters with analysis.• Liaison between the clients, the credit team and the processing center to guarantee all loan packages were complete.•Provided credit support and customer service to multimillion dollar local businesses.

Graduate, Adult And Higher Education

• Concentration in the field of Training and Development. • Created a Policies and Procedure Manual for the Underwriting department.

Business Administration, Concentration In Accounting